Gesundheit10 Mai, 2022

Wolters Kluwer earns the NorthFace ScoreBoard CX Award in customer care excellence for the 11th consecutive year

Ovid, Lippincott, and Audio Digest support teams recognized for world-class ratings

four diverse professional take in a view from a balcony

Wolters Kluwer, Health today announced that the global customer support teams for Ovid®, Lippincott®, and Audio Digest® received the NorthFace ScoreBoard Award (NFSB) for the 11th consecutive year from the Customer Relationship Management Institute LLC (CRMI).

Northface Scoreboard Award 2021

The NorthFace ScoreBoard Service Award is presented annually to organizations that not only offer exemplary customer service but those that embody a deep commitment to being customer centric. The award is considered a leading benchmark for customer service because of its unique “customer-only vote” criteria to measure both customer satisfaction and customer loyalty

The Ovid, Lippincott, and Audio Digest product line support teams achieved an overall customer support satisfaction ScoreBoard Index (SBI) rating (scale of 1-5) of 4.3 for service to individual customers and 4.7 for enterprise clients and for excellence in customer loyalty. This was demonstrated by the Net Promoter Score (NPS) of 83 for enterprise services, a world class score according to CRMI.

Stacey Caywood
Stacey Caywood, Chief Executive Officer, at Wolters Kluwer, Health
"We are incredibly proud of our dedicated global customer service teams for achieving a noteworthy milestone of 11 consecutive years providing exceptional customer support and are honored to be recognized by CRMI, Wolters Kluwer, Health Learning, Research & Practice. The past few years have brought extraordinary challenges. This award honors our teams’ steadfast commitment to putting our customers at the center of our business and ensuring that they get the support they need to respond to changes."

Über Wolters Kluwer

Wolters Kluwer (EURONEXT: WKL) ist ein weltweit führender Anbieter von Informationen, Software und Dienstleistungen für Fachkräfte in den Bereichen Gesundheitswesen, Steuern und Rechnungswesen, Financial und Corporate Compliance, Recht und Regulierung sowie Corporate Performance und ESG. Wir helfen unseren Kunden jeden Tag, wichtige Entscheidungen zu treffen, indem wir Expertenlösungen anbieten, die tiefgreifendes Fachwissen mit spezialisierter Technologie und Dienstleistungen kombinieren.

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André Rebelo
Andre Rebelo
Director, External Communications
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