The Wolters Kluwer Tax & Accounting North America Customer Service team supports tens of thousands of U.S. professional firms, including 94 of Accounting Today's Top 100 Accounting Firms. Our goal is to deliver a seamless customer experience so that you can focus on growing your business and meeting the needs of your clients.
We have developed a rich product knowledge base of over 40,000 articles and videos. We have also deployed an AI-infused virtual chatbot and created a community portal with over 10,000 tax professionals who connect, learn, and share information in numerous discussion forums.
Seamless support experience
Our multichannel support platform is designed to provide self-service support or live support interactions, wherever you are most comfortable.
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Resources for existing customers
Take advantage of multi-tiered offerings
Products
Premier Enterprise
Our highest level of service, offering strategic, around-the-clock support tailored to complex firms with global or high-demand needs. Initial service level target within 1 business hour*.
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Comprehensive multi-channel support
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Access to elevated support
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E-mail distribution group for escalation
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Dedicated support representative
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Priority routing for call interactions
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Case escalation management
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Bi-weekly case reporting and meetings, as required
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Support for overseas teams - under 7216 guidelines
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Emergency reaction team - severity 1, after hours
Premier Advanced
A more personalized experience with a dedicated specialist who proactively supports your team and helps optimize performance. Initial service level target within 2 business hours*.
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Comprehensive multi-channel support
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Access to elevated support
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E-mail distribution group for escalation
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Dedicated support representative
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Priority routing for call interactions
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Case escalation management
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Bi-weekly case reporting and meetings, as required
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Support for overseas teams - under 7216 guidelines
Not included -
Emergency reaction team - severity 1, after hours
Not included
Premier Priority
Priority access to our Premier Priority Support team provides a higher level of product knowledge and support on the initial interaction. Initial service level target within 4 business hours*.
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Comprehensive multi-channel support
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Access to elevated support
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E-mail distribution group for escalation
Not included -
Dedicated support representative
Not included -
Priority routing for call interactions
Not included -
Case escalation management
Not included -
Bi-weekly case reporting and meetings, as required
Not included -
Support for overseas teams - under 7216 guidelines
Not included -
Emergency reaction team - severity 1, after hours
Not included
Standard
Highly reactive and responsive service, providing full visibility of progress and status through end-to-end incident management. Initial service level target within 8 business hours*.
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Comprehensive multi-channel support
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Access to elevated support
Not included -
E-mail distribution group for escalation
Not included -
Dedicated support representative
Not included -
Priority routing for call interactions
Not included -
Case escalation management
Not included -
Bi-weekly case reporting and meetings, as required
Not included -
Support for overseas teams - under 7216 guidelines
Not included -
Emergency reaction team - severity 1, after hours
Not included
How it works
Contacting your premier support specialist
1. Calls route directly to your Premier Support Specialist during normal U.S. support hours (8 a.m.–7 p.m. CT).
2. If your Premier Support Specialist is unavailable, your call will roll over to the designated backup.
3. If your backup is unavailable, you have the option to leave a message for a call back.
Discover how premier support can empower your firm
* Each of the Service Level Target times set forth above are applicable during CCH’s published Support hours (see support hours posted on support.cch.com) and are targets that CCH will make a diligent, commercially reasonable effort to achieve, but CCH cannot and does not guarantee that they can or will be able to achieve a response or solution to the problem within the aforementioned response times.