Want to learn more about what Legisway can do for your business?
Legal ticketing system for efficient legal request management
Automate legal service and contract requests requests and streamline legal workflows with legal request management software
Powering more than 900 legal departments and 130,000 users across Europe
A legal workflow automation solution for every legal request
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Centralize legal requests
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Automate legal workflows
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Deliver a self-service experience for the business
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Manager matters, claims and legal cases
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Measure performance and gain actionable insights
- Guided Request Forms: Standardize legal intake with intuitive, structured request forms.
- Real-Time Request Tracking: Enable stakeholders to monitor the status of their requests without chasing updates.
- Secure Collaboration: Facilitate communication between legal teams and business users in one place.
- Automatic Request Routing: Direct requests to the right legal professional based on expertise or request type.
- Standardized Intake Processes: Ensure every request contains the information needed for faster resolution.
- Automated Task Assignment: Assign work automatically based on workload, expertise or predefined business rules.
- Workflow and Approval Management: Streamline legal intake, approvals and end-to-end legal processes.
- Workload Prioritization: Organize requests based on urgency, business impact and deadlines.
- Automated Notifications and Reminders: Keep stakeholders informed and ensure tasks progress without delays.
- Response Time Management: Monitor service levels and ensure timely completion of legal requests.
- Centralized Request Portal: Provide a single destination for submitting and managing legal requests.
- Transparent Process: Give stakeholders full visibility into request status, progress and outcomes.
- Structured Communication: Store conversations, documents and updates related to each request in one secure platform.
- Improved User Experience: Make legal support more accessible, intuitive and efficient across the organization.
- Centralized Repository: Store and access legal documents securely, with complete control over legal matters.
- Claims and Matter Tracking: Manage claims, disputes, and matters along with related activities in one platform.
- Powerful Search Capabilities: Quickly locate requests, documents, and legal information.
- Dashboards and KPIs: Monitor request volumes, turnaround times, and team performance in real time.
- Workload Analytics: Understand capacity and resource allocation across the legal department.
- Performance Reporting: Identify trends, bottlenecks, and improvement opportunities.
- Data-Driven Optimization: Improve legal processes based on measurable outcomes.
Simplify contract review and redrafting with confidence
Legisway Advisor empowers your legal team to streamline contract review and redrafting with expert AI-powered insights. Automate workflows, reduce risks, and ensure compliance—all while working seamlessly within Microsoft Word. Discover how it can transform your legal operations today.
Frequently asked questions about legal request management software
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What is a legal ticketing system?A legal ticketing system is software that helps legal departments centralize, track and manage legal requests from across the business. It replaces email-based intake processes with structured workflows, making it easier to prioritize, assign and resolve requests efficiently.
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How do you manage legal requests efficiently?The most effective way to manage legal requests is through a centralized legal request management system. Standardized intake forms, automated workflows and real-time tracking help legal teams reduce administrative work, improve response times and maintain visibility into workloads.
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How does a legal ticketing system improve legal operations?A legal ticketing system improves legal operations by automating intake processes, reducing manual task management and increasing transparency across legal workflows. Legal teams can focus more on strategic work while maintaining better control over service delivery.
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What types of requests can be managed through legal request management software?Legal request management software can be used to manage a wide variety of requests, including:
Contract reviews and approvals
Legal advice requests
Compliance and regulatory inquiries
Privacy and data protection requests
Claims and disputes
Corporate governance matters
Intellectual property requests
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What is the difference between a legal ticketing system and a legal case management system?A legal ticketing system focuses on managing incoming legal requests and service delivery, while a legal case management system helps legal teams manage matters, claims, disputes and legal cases throughout their lifecycle.
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How does legal workflow management software help reduce administrative work?Legal workflow management software automates repetitive tasks such as request intake, assignment, approvals, reminders and reporting. This reduces administrative burden, minimizes manual errors and allows legal teams to work more efficiently.
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Why is self-service legal intake important?Self-service legal intake allows employees to submit legal requests through structured forms instead of email. This ensures legal teams receive complete information from the start, reducing delays and creating a better experience for business users.
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Is a legal ticketing system suitable for international teams?Yes, legal ticketing is well-suited for international organizations. The platform supports multiple languages, timezones and jurisdisctions, allowing legal departments across the global to submit requests and follow up.
Let our product experts help you find your best fit Legisway solution! Fill out the form and we will be in touch.
Clara Buot
Business Development Manager
Wolters Kluwer Legal Software
✓ Contact:
Our team will review your request and reach out to you shortly within 48 hours to schedule a convenient time for a online demo.
✓ Personalized Demo:
During the demo, we'll tailor the presentation to your specific needs and answer any questions you may have.
✓ See Legisway in Action:
You'll get a hands-on look at Legisway's features and how they can benefit your organization.
✓ Q&A Session:
Ask any questions you may have about Legisway, its features, and its implementation process.
✓ Duration:
Depending on the needs & questions, a demo can last around 30 minutes.