Partner with patients to optimize care through stronger engagement

Engaging patients to take an active role in their own healthcare is challenging.

UpToDate® Patient Engagement solutions (formerly Emmi), provides your clinical teams with the tools to engage and educate patients beyond the clinic, at scale. Our engagement solutions combine a unique blend of human-centered design and behavioral science, backed by one of the most trusted names in healthcare. Our programs offer multimodal content through omnichannel delivery and can be integrated into EHRs, websites, patient portals, and other ecosystems.

Explore how you can engage and educate patients to partner with them to achieve better health outcomes.

Measurable outcomes 

Our solutions are proven to change patient behavior, increase satisfaction, and improve health outcomes for performing value-based care.

Expert, inclusive content 

For decades, we have delivered empathetic communication and inclusive content that meet patients where they are and is sensitive to their situation.

Concierge-level service 

From initial rollout to ongoing support, we work together based on your objectives so your teams can deliver better care experiences.  

Flexible content-as-a-service 

Designed to be efficiently delivered to patients through the digital front door, either out-of-the-box or with flexible APIs.  
Cheerful aged man using a tablet on a couch.
Step up to harmonized care
Pam is a CMIO. Her biggest challenge? Unwanted care variability.
 
What does it take to harmonize care and the thousands of micro-decisions we all make in delivering and receiving care services?

Explore patient engagement solutions from UpToDate

Engaging, interactive multimedia programs 

Provide patients with the most trusted health information, delivered in preferred mediums with step-by-step guidance, and with diverse representation to help effect behavior change.  
UpToDate Engage

Engage patients at scale, where they are 

With award-winning, empathetic voice response (IVR) campaigns, automate engagements with at-risk patients to remind about healthcare services and close gaps in care. 
UpToDate Outreach

Content mapped to care journeys 

Extend clinician reach with automated coaching over time with aligned content and campaigns delivered at scale to give patients more control over their health. 
UpToDate Journeys

Trusted education from a single source 

Access hundreds of high-quality overview health videos and thousands of leaflets in up to 19 languages covering medications, conditions, procedures, healthy living, and discharge instructions, seamlessly integrated into workflows. 
UpToDate Educate

Cleveland Clinic cuts in half avoidable repeat colonoscopies through patient engagement. Patients who engaged with programs were nearly 50% less likely to need a repeat endoscopy within three years than those who did not.*

Recognized for innovations in patient engagement and education

A pleasant older male sitting on a couch looking at a tablet.
Best practices: Global conversational Artificial Intelligence 
Frost & Sullivan recognized the UpToDate patient engagement solutions for advancing best practices in conversational AI to improve healthcare efficiencies, quality, and outcomes. 
Read The Article
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#1 in patient-driven care management and patient education
After interviewing thousands of healthcare professionals, KLAS ranked UpToDate Patient Engagement as a top performing solution, citing benefits in customization and product evolution.
Read About The Awards

Engaging and educating patients for better outcomes

UAB lowers colonoscopy cancellation rates, improves nurse efforts 

Health education and outreach efforts at UAB lowered colonoscopy and endoscopy cancellation rates by 75% and alleviated nurse follow-up efforts by prioritizing patients who needed attention. 
Read The Article

MetroHealth System focuses on DEI for improving engagement

The team at The MetroHealth System focused on diversity, equity, and inclusion (DEI) in their patient outreach efforts with images and voice that resonated with specific populations 
Read The Article

Lowering emergency department visits and readmission rates 

Chris Belmont, VP and CIO of Memorial Hospital at Gulfport, took a strategic, integrated approach to patient engagement and healthcare IT to improve care outcomes and organizational goals.
Read The Article
Expert Insights on patient engagement and education 

  • Article
    Health
    July 29, 2025

    Retail pharmacies: Adapting to challenges today to succeed tomorrow

    Even simple steps to adopt patient-driven pharmacy practices can help pharmacies adapt to margin pressures and transform into community health hubs.
    Learn More
  • Article
    Health
    July 21, 2025

    It’s time to activate patients as trusted members of the care team

    Thriving care teams start with patients who are empowered with aligned, evidence-based education to support their own health journey.
    Learn More
  • Article
    Health
    July 16, 2025

    Balancing data privacy in healthcare with the need for care personalization

    Payer care management teams need workflow solutions that enable them to tailor member educational journeys without putting health data or privacy at risk.
    Learn More
  • Article
    Health
    July 16, 2025

    From HIMSS25 Europe: How do clinicians view the advent of real-world evidence?

    Real-world evidence transforms healthcare by turning data into actionable insights, enhancing decisions and supporting learning systems.
    Learn More

Contact us to learn more about UpToDate Patient Engagement solutions

*Source: Rizk et al, AJM, Vol. 129, Issue 11, 2016. https://doi.org/10.1016/j.amjmed.2016.06.011
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