Engage members at scale, where they are
With award-winning interactive voice response (IVR) campaigns, you can better engage with at-risk members, improve care plan adherence, and close gaps in care.
Extend the reach of your care management team
Care is a journey, not a transaction. Equip your members with the information and ongoing support they need to become active partners in their health.
Driving health equity with inclusive member education
Changes are coming to the Center for Medicare and Medicaid Services (CMS) Health Equity Index in 2027, and payers need to start preparing now. Engaging member populations with empathetic, inclusive health content can help improve outcomes and impact Stars ratings and HEDIS scores, as well as expand Medicare Advantage programs.
Download the eBook “Preparing for 2027: Driving health equity with inclusive member education” and start establishing strategies to partner with members with engagement solutions for better outcomes.
Cleveland Clinic cuts avoidable repeat colonoscopies in half through engagement
Patients who engaged with the programs were nearly 50% less likely to need a repeat endoscopy within three years than those who did not.
Source: Rizk et al, AJM, Vol. 129, Issue 11, 2016. https://doi.org/10.1016/j.amjmed.2016.06.011
Engaging members for better outcomes
Building member trust in healthcare and health plans
With member engagement solutions designed to deliver personalized content at scale, care teams can provide inclusive member experiences to drive confidence in health decisions and plan loyalty.
Healthcare payers can help improve health outcomes through member education
Health plan members and patients need health information from clinicians, yet often have more questions than can be answered in a typical encounter with a provider.
Improving voice technology diversity with inclusive conversational AI
Voice technology is advancing the healthcare customer care experience by improving diversity with conversational AI. Hear from Wolters Kluwer expert Freddie Feldman on how it can lead to more equitable outcomes.
Expert Insights on engaging members
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ArticleHealthAugust 21, 2024
Eight ways care managers can support members' mental health outcomes
Care managers can reduce gaps in mental healthcare through enhanced member engagement. -
ArticleHealthJuly 15, 2024
Driving health equity and boosting Stars ratings with member education
Payers can start preparing for 2027 CMS health equity changes now by providing inclusive health education materials to their member populations. -
ArticleHealthMay 06, 2024
Care management and the ongoing need to focus on women’s health
Payer care management teams need to personalize outreach to female members to overcome cultural barriers and disparities in women’s health. -
ArticleHealthMay 01, 2024
What does the CMS Health Equity Index mean for payers?
Focusing on data will help payer care management teams improve member experiences to address the CMS Health Equity Index.
Contact us to learn more about UpToDate Member Engagement solutions