HealthJuly 30, 2025

Rethinking administrative burden: A strategic imperative for health system leaders

In today’s healthcare landscape, administrative burden is more than a clinician inconvenience—it’s a strategic challenge. From documentation and EHR navigation to compliance and patient communication, the growing weight of non-clinical tasks is straining care teams and threatening both quality and sustainability.

Health system leaders are caught in a balancing act: reduce costs without compromising care. But short-term savings through fragmented or underpowered solutions often backfire—leading to clinician burnout, inconsistent care, and higher long-term costs.

So how can organizations reduce administrative burden while advancing clinical and financial goals?

From cost-cutting to value-building: A shift in perspective

Forward-thinking health systems are moving beyond reactive cost-cutting. They’re investing in integrated, evidence-based solutions that streamline workflows, align care teams, and support better decision-making across the enterprise.

As Dr. David Fleece, CMIO at Temple University, puts it:

“UpToDate behaves like a consultant, not like an encyclopedia. You’re asynchronously consulting with the experts who wrote the article.”

Building a resilient, evidence-based future

Healthcare is evolving rapidly. Staffing shortages, rising costs, and increasing complexity demand solutions that are not only effective but sustainable. That means:

  • Standardizing care decisions with expert-curated, evidence-based content
  • Empowering patients with aligned education and engagement tools
  • Supporting clinicians with trusted, integrated resources that reduce cognitive load

As Tracy Samson, RN, CEN, MSN, PhD, of St. Luke’s University Health Network shared:

“Before implementing UpToDate Enterprise Suite, our teams were struggling with fragmented workflows and disconnected systems. It was clear we needed a unified approach to improve both clinical efficiency and operational cohesion.”

The ROI of reducing burden

Reducing administrative burden isn't just about improving clinician satisfaction-it's a strategic lever for financial and operational performance. Health systems that take a proactive approach to streamlining workflows and aligning teams around shared tools and data are seeing measurable returns.

Here are a few examples of how organizations are realizing value:

  • Strategic staffing optimization: One health system used automated outreach tools to reprioritize nursing time, increasing direct patient interaction from just over 5% to nearly 100%.
  • Regulatory risk mitigation: A provider organization avoided significant penalties by leveraging clinical decision support to support documentation and appeal processes.
  • Time savings and workflow efficiency: Standardized tools across departments helped reduce time spent searching for clinical answers and navigating multiple systems.
  • Enterprise-wide analytics: Access to system-wide data enabled leaders to identify trends, benchmark performance, and make more informed operational decisions.

These examples illustrate that reducing administrative burden is not just a clinical imperative-it's a foundational strategy for building a more resilient, efficient, and financially sustainable health system.

Download the full eBook: “Enabling Better Decisions Across Your Organization” to explore more strategies for reducing burden and improving care quality.

Empowering decisions with the right tools and content

Reducing administrative burden and improving care quality starts with equipping teams with the right tools—ones that are trusted, aligned, and accessible across the care continuum.

The UpToDate®Enterprise Suite of solutions—UpToDate, UpToDate Lexidrug™, and UpToDate Patient Engagement—brings together a powerful set of integrated solutions designed to support clinical, operational, and patient engagement goals:

  • These tools are built to integrate seamlessly into EHR workflows, helping clinicians save time, reduce variability, and make more confident decisions—while also supporting enterprise-wide goals like compliance, analytics, and cost efficiency.
  • To explore how centralized solutions and integration can further streamline care and reduce burden, read more about St. Luke’s University Health Network unified solutions.

Explore the full strategy

To dive deeper into how leading organizations are balancing cost, quality, and clinician well-being, download the full eBook.

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