Partnering with members is key to closing care gaps and improving engagement

Care management teams work relentlessly to reach and engage at-risk members and offer personalized guidance to lead healthier lives. As the number of members with chronic and complex conditions rises and resources are reduced, teams need proven solutions that help them expand member reach, positively improve behaviors, reduce costs, and improve outcomes.

With member-appropriate health education and outreach programs, health plans can amplify the impact of each care interaction and bolster efforts to build valued and trusting relationships with the members they serve. Learn our five takeaways on engaging members with health education from a recent survey.

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Scale and reach more members efficiently

by automating routine interactions so that the focus can be on the most at-risk members.

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Amplify the impact of care managers

with digital outreach and interactive programs designed to motivate members to take healthy actions.

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Build trust and confidence with members

by using evidence-based educational content that aligns with traditional care providers.

 
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How can health plans improve member engagement and outcomes and increase operating efficiency?

EmmiGuide™ and EmmiOutreach™ improve member engagement for payers by enabling care managers to reach more members, including at-risk members, more cost-effectively. Care managers become partners in improving member health outcomes with solutions that inspire and empower members to take action.

Watch this introductory video to learn more.

Over 20 years of amplifying the impact of care management

Integrated care management solutions like EmmiGuide™ and EmmiOutreach™ allow payers to engage more members and provide guidance designed to influence healthier behavior. Better position your care management team to close care gaps, reduce utilization, and lower the cost of care.
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Five key findings on supporting member education with content
A recent Wolters Kluwer consumer survey revealed key insights on how health plans can use health education content to support members in their care journey and increase engagement. Get our key learnings in a new whitepaper.
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Unlocking the potential for smart payer care management
Strong relationships with members can influence behavior, close care gaps, improve outcomes, and reduce costs. With the right digital solutions, health plan leaders can build relationships and efficiently scale the reach of care management teams. Read more in our eBook on care management.
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Emmi solutions improve member outcomes and payer impact

Emmi solutions expand the reach of your team, amplify the impact of care interactions, and build member confidence and trust.
The result: members are more willing and able to take meaningful action to improve their health.
 
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Priority Health meaningfully reaches patients, changing patient behaviors and saving staff time

As a health plan, it’s critically important to us that we engage our members in ways that are meaningful to them. What we’re really trying to do is ensure that patients have the information that they need to be informed decision makers. Emmi provides us with a user-friendly tool that patients and their families can use any time, anywhere to help them make those decisions.


– John Fox, MD, MHA
Priority Health, former Associate VP of Medical Affairs
Five key lessons for engaging members with education
According to a new Wolters Kluwer survey, 80% of Americans still have questions after healthcare
visits and would welcome getting more educational materials relevant to them.

Download the whitepaper “Filling the healthcare education gap: A care management opportunity” to learn more.
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