Building future-ready care management programs for your members
While creating a “future-ready” care management program might include technology, many healthcare payers are focusing in an additional direction: their member experience and relationships. Health plan leaders know that building strong relationships with members can influence healthier behavior, close care gaps, improve outcomes, and reduce costs.
Establishing and supporting member trust is critical to these relationships. Trust is at the core of effective care management and is earned through the right balance of a personalized approach, timely communication, and credible, actionable health information. Learn more in our whitepaper, “Re-establishing trust in medical information.”
Deliver personalized experiences at scale
Healthcare payers benefit from solutions that increase member engagement while simplifying care management processes.
Integrate payer care management solutions into existing workflows
Our interactive engagement, outreach, and education solutions are proven to improve health plan member outcomes and optimize payer care management efficiencies.
Smart care management
Our solutions offer options for personalizing member experiences with proven outcomes in health decisions, optimized costs, and improved care management.
Putting a spotlight on health equity
The importance of advancing health equity has never been clearer. While healthcare payers have been building plans for years, adjustments to rating and reimbursement models are accelerating changes throughout the healthcare industry.
Wolters Kluwer is committed to supporting our payer customers through this health equity evolution. Explore some of our Expert Insights highlighting the member experience your populations are looking for, and how we can support your efforts.
Of Emmi members...
Reported they would take a new action in managing their health.
- Emmi survey of 2,271 members in 2021
Reported that Emmi improved their opinion of the providing organization.
- Emmi survey of 3,024 members in 2021
Feel that Emmi answered questions without having to call PCP.
- Emmi survey of 1,936 members in 2021
– Health plan member
- Wolters Kluwer. Review of University of Alabama Birmingham Medicine patient data from September 2015 to June 2018.