80% of identified at-risk members are not reached by care management teams and 60% that are reached don’t follow through on recommended care plans.
As US health plan leaders seek to improve outcomes and ROI, creating a care management program that reaches and engages members is crucial.
One solution: focusing on the member experience and establishing trust. Care managers know that building strong relationships with members can influence healthier behavior, close care gaps, improve outcomes, and reduce costs.
Learn more about how engaging members at scale with inclusive, personalized health content can help meet these goals. Download the eBook “Care management: Building trust through personalized member engagement”.
Download the eBook to learn how to build trust through personal member engagement
Engage members with personalized health content
Provide members with trusted, evidence-based health education and interactive multimedia solutions that help deliver more effective and personalized care management at scale.
Learn About UpToDate GuideAward-winning, AI-powered member outreach
Engage with at-risk members through AI-powered, inclusive interactive voice response (IVR) campaigns to scale care management efforts and improve care plan adherence.
Learn About UpToDate Outreach“As a health plan, it’s critically important to us that we engage members in ways that are meaningful to them. What we’re really trying to do is ensure that patients have the information that they need to be informed decision-makers. UpToDate Guide provides us with a user-friendly tool that patients and their families can use anytime, anywhere to help them make those decisions.”
– Associate VP of Medical Affairs, large health plan
– Associate VP of Medical Affairs, large health plan
Additional resources for care managers
Improving women’s healthcare requires engagement across the ecosystem
Healthcare investment and care for women is unequal compared to men. Improved engagement with female members can help improve health outcomes.
Member education may improve health equity among rural populations
Payers can close information gaps in rural member populations by providing engaging, evidence-based member education.
Addressing shifting member expectations: Five key challenges
Payers and health plans need to meet key consumer challenges and expectations. Personalizing and improving the member experience can help.