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Customer Support

Our knowledgeable customer support representatives are available to answer your questions:

  • Help with log-in or user questions
  • Facility-wide technical issues
  • Questions about placing orders
  • Issues with passwords or mobile app download
  • Editorial and training questions

For customer service inquiries, please call 855-633-0577 Option 2, or submit a request through the link below. Live support is available Monday through Friday, 8:00 a.m. to 5:00 p.m. ET.*

* Please be aware that live support is unavailable Thursday mornings from 9:00-10:00 a.m. (ET). Ongoing training for customer support is scheduled at this time.