Congratulations on investing and implementing UpToDate Outreach® (formerly EmmiOutreach) in your organization! UpToDate Outreach is our Interactive voice response (IVR) and digital outreach solution to engage with more patients and members and identify those at risk or needing follow up. Set your organization up for success with UpToDate Outreach with useful resources that will help:

  • How to set up personalized UpToDate Outreach campaigns for patients
  • How to identify new opportunities to engage your patients
  • How to track progress

If you have any questions, please reach out to your Customer Success partner.

EmmiOutreach

Swipe tabs left/right to view more topics

  • Getting Started
  • Best Practices
  • Reporting
  • Program Updates

Start implementing UpToDate Outreach Campaigns in the care process

Get comfortable with the process of creating UpToDate Outreach Campaigns to make a difference in your patients’ health.

1. Create smart voice campaigns with UpToDate Outreach

Learn how to activate patients at scale and solve care gaps with smart voice campaigns and find what campaigns may best fit your practice.
Explore UpToDate Outreach

2. Explore UpToDate Outreach care campaigns

Take a look at highly customizable voice and digital care campaigns to motivate patients to complete health and wellness screenings.
Explore UpToDate Outreach Campaigns

3. UpToDate Outreach questions answered

Get answers to your UpToDate Outreach questions and feel comfortable implementing your care campaigns.
Explore UpToDate Outreach FAQs

Navigate UpToDate Outreach seamlessly with best practices

Learn how to drive patient and member action with these best practices.

1. Set up UpToDate Outreach campaigns fast

Use our UpToDate Outreach campaign set up checklist to ensure your patients campaigns are running smoothly from start to finish.
Learn More

2. Utilize digital outreach

Drive patient and member engagement by offering digital outreach forms to those who prefer digital follow ups, rather than IVR options.   
See an Example

Track success with UpToDate Outreach Reporting

Track your patients answers and progress with UpToDate Outreach campaigns through reporting.

1. Sample aggregate report

View a sample report of your UpToDate Outreach campaigns and how they are performing.
See the Report

2. Sample PHI report

View a sample PHI Report to see the results of your UpToDate Outreach campaigns. 

View the Report

Catch up with UpToDate Outreach

Find past UpToDate Outreach newsletters without having to search your inbox.

September 2022

View Newsletter

December 2022

View Newsletter

April 2023

View Newsletter

June 2023

View Newsletter

Learn more about UpToDate Engage’s program updates

If you utilize UpToDate Engage along with UpToDate Outreach, explore our library of monthly releases designed to provide easy access to new UpToDate Engage programs and program updates.
UpToDate Engage Program Enhancements
See What's New
Back To Top