HealthOctober 05, 2018

Webinar: On Oct. 25, Montefiore shares how it raises the bar for engaging patients

In less than ten years with the Montefiore Health System (MHS), a leading health system in New York, Vanessa Guzman has created a program to consolidate regulatory and quality requirements, initiated a multiyear patient engagement program, and has helped the health system thrive in the CMS Next Generation accountable care organization program.

Guzman is Associate Vice President of Quality and Network Management at MSH. As such, she collaborates with employees and independent physicians across 11 hospitals to promote wellness and improve patient outcomes. To do this, she’s championed technology to engage with patients after discharge, identify patients who need a preventive care visits, and monitor vital signs virtually to keep patients healthier.

“Together, as an IPA and ACO, we are able to carry out some of these high-cost functions but also work closely with the technology so we don't lose touch points with patients. Part of that is learning from physicians what information they need to improve outcomes,” said Guzman in an interview with Modern Healthcare.

“One way to get that information is to provide feedback reports to our providers and relay how they're performing in preventive care and managed care, and benchmark that and display how their peers are performing.”

On October 25 at 1pm EST, Guzman will join Pam Holt, RN, BSN, MOL, our operational consultant for patient engagement, in a one-hour webinar. The web event is open to the public and will feature a live Q&A.

What went into the decision of choosing Emmi® programs? Why did MHS need interactive patient programs? Guzman will share the successes and challenges they’ve had, and the growing pains of smart patient engagement.


Engage every patient in their journey

Easy-to-use interactive programs, featuring conversational language and relatable examples, help you foster connections and extend your team’s reach beyond healthcare settings.