Tax & AccountingApril 24, 2025

Scaling and growth through integrated workflows

By: Wolters Kluwer Tax and Accounting

Increasing client expectations, tight labor markets, and constantly evolving tax laws — tax and accounting firms face an ongoing challenge: how to scale operations without sacrificing quality or overloading staff. Traditional approaches to growth, such as adding more personnel or working longer hours, are no longer sustainable. Instead, firms are turning to integrated digital workflows to improve efficiency and unlock scalable growth. 

By automating routine tasks and leveraging intelligent technology, integrated workflows empower tax professionals to handle more returns, serve more complex clients, and deliver higher-value advisory services. Whether you're a mid-sized firm looking to expand or an enterprise organization refining your processes, the path forward starts with smart integration. 

Bringing on more clients without adding staff 

The first step toward growth is increasing capacity without necessarily expanding headcount. Many firms hit a ceiling during tax season due to manual, time-consuming tasks like data entry, document management, and client communication. These inefficiencies limit the number of returns that can be completed, even with skilled staff in place. 

Enter AI-driven automation. Solutions like The first step toward growth is increasing capacity without necessarily expanding headcount. Many firms hit a ceiling during tax season due to manual, time-consuming tasks like data entry, document management, and client communication. These inefficiencies limit the number of returns that can be completed, even with skilled staff in place. 

Enter AI-driven automation. Solutions like CCH® ProSystem fx® Scan allow firms to ingest and validate client data without human intervention. Using technologies like Optical Character Recognition (OCR) and machine learning, you can automatically extract relevant information from scanned documents, validate that data, and prepare it for use in tax preparation workflows. 

This dramatically reduces the need for manual entry and eliminates redundant tasks that eat into billable hours. As a result, preparers can focus on review and advisory work while firms increase the number of clients they serve without sacrificing quality or increasing workload. 

Key benefits: 

  • Turn around returns faster, even during peak season
  • Reduce human error and improve accuracy
  • Free up valuable staff time to take on more clients or more strategic tasks
When firms automate routine intake processes, they remove one of the biggest bottlenecks in the tax workflow. The result? More capacity, better efficiency, and a client experience that feels modern and responsive.

Handling more profitable clients with confidence 

Scaling isn’t just about volume — it’s also about value. Firms looking to grow profitably need to attract and retain higher-value clients. But, these clients often bring complex tax situations, including multiple entities, numerous K-1s, and intricate engagement requirements. Without the right tools in place, these returns can be time-consuming, risky, and difficult to manage. 

Integrated engagement and entity management tools offer a way forward. CCH Axcess™ Engagement brings structure and visibility to tax engagements, providing a cloud-based platform for storing work papers, assigning tasks, and tracking progress in real time. It facilitates seamless collaboration among team members and improves transparency throughout the engagement lifecycle. 

Meanwhile, CCH Axcess™ Tax K-1 Manager addresses one of the most time-intensive aspects of complex returns: processing multiple K-1s. Rather than entering K-1 data manually across multiple returns, the K-1 Manager automates the flow of that data from 1065 Partnership returns into 1040 individual tax returns, significantly reducing the time required to handle these clients. 

Key Benefits: 

  • Serve more complex, higher-paying clients without additional overhead.
  • Streamline collaboration across team members working on multi-entity engagements.
  • Increase turnaround speed and accuracy for K-1-heavy returns.
With the right digital tools, complexity doesn’t have to mean chaos. Firms can confidently take on more profitable clients, knowing their workflows are designed to support scalability and precision. 

Elevating service with advisory and planning

Too often, firms view tax compliance as the end of the client relationship. But in reality, the tax return is only the beginning. Each return contains insights into a client’s financial goals, risks, and opportunities—insights that can be used to drive strategic advisory and planning services year-round. 

Tax planning is a logical step towards building advisory services. Facilitating this is CCH® ProSystem fx® Planning, which enables firms to run scenario-based tax projections and visualize how different planning decisions will affect a client’s liability. Whether modeling retirement strategies, business transitions, or investment decisions, the tool helps professionals turn insight into strategy. 

To unlock even more potential, firms are increasingly turning to AI-powered tools that transform compliance data into actionable guidance. 

CCH Axcess™ iQ is a prime example. It uses predictive intelligence to automatically identify how federal and state tax law changes may impact specific clients. Instead of combing through regulations manually, tax professionals receive proactive alerts on relevant legislative changes, enabling timely client outreach and strategic advice. 

Key benefits: 

  • Expand beyond compliance to deliver strategic, high-value advisory services.
  • Deepen client relationships with year-round engagement.
  • Increase firm revenue by monetizing planning and consultation.
By weaving advisory services into the digital tax workflow, firms move from being reactive service providers to proactive partners. This not only strengthens the client relationship but also drives sustainable growth. 

Integrating scalable tax operations

At the heart of all this transformation lies integration. Siloed systems and disconnected tools create inefficiencies that prevent firms from realizing the full value of their technology. On the other hand, integrated digital workflows, like those offered through the CCH Axcess™ platform, connect every stage of the tax lifecycle, from onboarding to advisory. 

With integrated workflows: 

  • Data flows automatically between collection, preparation, review, and delivery systems.
  • Collaboration becomes easier, with engagement teams working from a shared environment.
  • Errors are caught earlier, thanks to built-in diagnostics and intelligent review tools.
  • Clients experience a seamless journey, with secure portals, digital payments, and timely updates.
This infrastructure is what makes scalable growth possible. It allows firms to streamline operations, reduce costs, and create consistent processes that work across clients of all sizes and complexity levels. 

A holistic approach to growth

Integrated workflows aren’t just a technology solution — they’re a strategic framework for long-term success. When thoughtfully implemented, they allow firms to: 

  • Increase capacity by reducing time spent on manual tasks.
  • Improve margins by handling complex work more efficiently.
  • Enhance client value by offering proactive, personalized advisory services.
  • Retain top talent by minimizing burnout and maximizing engagement in higher-level work.
This holistic approach aligns with the profession’s broader evolution. As compliance becomes more commoditized, the firms that thrive will be those that differentiate through service, strategy, and scalability, all supported by intelligent, integrated systems. 

Scale smarter and grow your tax business 

Growth doesn’t come from working harder. It comes from working smarter. Integrated digital workflows give firms the tools they need to handle more clients, take on more complex work, and deliver services that go far beyond the return. 

Whether you're looking to increase capacity, serve high-margin clients, or build a thriving advisory practice, the key is integration. It’s the foundation for scaling your firm with confidence and agility. 

Ready to take the next step?

 
Download our white paper, Embracing Integration in Your Tax Workflows, to learn how your firm can streamline operations, strengthen client relationships, and build a more profitable future. 
Wolters Kluwer Tax and Accounting

Wolters Kluwer Tax and Accounting is a leading provider of software solutions and expertise that helps tax, accounting and audit professionals research and navigate complex regulations, comply with legislation, manage their businesses and advise clients with speed and accuracy.

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