Customer support
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Our knowledgeable customer support representatives are available to answer your questions.
Customer service requests include
Help with log-in or user questions; resolve issues encountered when placing an order
Facility-wide technical issues
There is a site-wide outage or issue at my organization
General inquiries
Questions about CME/CE/CPD, password issues, or UpToDate mobile apps
Subscribe
How many or what type of subscription(s) are you looking to purchase?
Choose the category that best describes you so we can help you find the right subscription and option.
1-19 licenses
Subscriptions purchased individually or as a group for professionals, practices, clinics, and businesses.
Hospital, health systems, academic institutions, physician groups, clinics
Multi-user, enterprise wide UpToDate subscription options meet the needs of organizations who want access for 20+ individuals.
Pharmaceutical manufacturers, Payers, PBMs, Retail pharmacy and other Healthcare businesses
Multi-user, enterprise wide UpToDate subscription options meet the needs of healthcare organizations who want access for 20+ individuals.
Self-service resources
Prefer to browse at your own pace?
Review our extensive collection of training materials and help content.
UpToDate Support Knowledge Center
Find answers to frequently asked questions;
Over 150 fully searchable articles;
Search specific keywords;
View trending articles
UpToDate User Academy: Individual Subscribers
Learn how to earn and redeem CME;
Install the mobile app;
Join on-demand and Live Online Learning sessions
UpToDate User Academy: Institutional Users
View Registration guides and videos;
Learn how to earn and redeem CME;
Install the mobile app;
On-demand online learning sessions