Language represents the most fundamental form of intelligence we use, and companies are increasingly teaching technology how to make it more efficient. At Wolters Kluwer, NLP-based products and services use this technology to provide value to professionals when it comes to unlocking insights from their data and saving time.
The history of intelligent machines is one that has offered varying theses, from the humanoid robot emulating emotions, to robots that endow us with superhuman traits. In 2020, it is predicted as many as a quarter of all organizations will have integrated a virtual customer assistant, or chatbot – a robot that imitates human conversation, according to Gartner. Today, chatbots are being deployed to fight the coronavirus outbreak by letting people track their symptoms and, to address the rising need for crisis communications during the 2020 COVID-19 pandemic. This brand of assisted artificial intelligence relies on automated technology that can decipher language and is called natural language processing (NLP). NLP makes sense of the human languages by using machine learning. Its ultimate objective is to process written and spoken information to derive meaning to improve our personal and professional lives.