Success required careful change management, building trust in the system through peer champions, and providing individualised feedback. And this focus on the human element was a recurring theme.
A key challenge identified was balancing the eagerness of AI proponents with the practical needs of a hospital.
- Dr. Toseef Din, CEO of M.P. Shah Hospital, spoke of the need to build trust with clinicians first before introducing advanced tools, assuring them that technology is there to assist, not replace. Her hospital is already drafting its own AI policy, recognising that governance must keep pace with technology.
- And Geoffrey Gitagia, IT Manager at Avenue Health Care, stressed the importance of speaking the clinicians' language and walking a mile in their shoes.
Dr. Din also noted the importance of conducting a digital maturity audit to identify where AI can provide the most value, focusing on assistive intelligence before aiming for autonomous systems. Above all, she reminded us not to forget compassion and our commitment to the Hippocratic oath: "Do no harm."
Looking ahead: Responsible, data-driven healthcare
The event concluded with a workshop that brought these themes to life, demonstrating how clinical decision support (CDS) systems like UpToDate® can drive clinical excellence.
We explored how analysing usage data can:
- Reveal gaps in care.
- Guide resource allocation.
- Inform training needs.
For example, when data showed Diabetic Ketoacidosis (DKA) was a top-searched topic in Kenya, it prompted the question: how many hospitalisations are there, and how can we better support clinicians in managing this condition?
Data raises questions; it doesn't always provide the answers. The true power lies in combining data-driven insights with clinician expertise. As we look to the future, it’s clear that AI’s role extends beyond clinical diagnosis. It can optimise administrative workflows, predict supply chain needs, and help leaders with financial planning.
The discussions in Nairobi affirmed my belief that the future of healthcare is a blend of technology and humanity. As Dr. Korom said,