How artificial intelligence is transforming healthcare

You can see a GenAI tool, potentially giving answers and insights and guidance and recommendation fast, which is good and it cuts down on the burnout, the administrative burden BUT you don't have to forego that ability to verify that you have trusted information. That you may not get if you're just using some of these tools that are on the internet.

What is that one thing you see people doing today that makes you shake your head and go “folks we should be a little bit smarter than that”…?
I think there's such excitement around the technology that you have to be very careful when you want to get your answers quickly. It’s all really neat and it can be a cool technology and it can maybe help you with doing things at work… BUT make sure you're using tools that your organization has said are OK.

And when you're seeing tools of the internet, I'm not going to put my LinkedIn profile in there. There is the saying: what happens in Vegas, stays in Vegas. These LLMs have this same characteristic where they're so large and the information is so vast and they're so expensive that the minute you accidentally tipped your hat and share something in them, it's going to be very difficult to ever get it back out.

And the way the models evolve and you get generation on generation, that information could be in that fossil record for virtually ever. And GenAI has really crossed a conundrum where maybe in the past you could extract information that you really should not have shared. That's almost impossible now with these models.

The other thing you need to be a little bit careful about but suddenly country of origin for the LLM matters.
We work with a number of partners to make sure that we're getting access to models that are trusted and verified. We know the provenance, we know exactly what we're getting. We know that we're deploying in trusted zones and we know the policy around data retention and what's collected and what is not. It's really important to focus on that because the idea of these models want to learn and if you're not careful, if you're using a particular kind of shadow AI…

And I think the quote is: if you're not sure who's paying for this product, you ARE the product! And you're potentially feeding these models through your interactions with what will be the next generation. That's a realization people need to understand that they're potentially harvesting interactions to make the next version of that model. We're very specifically at Wolters Kluwer focused on making sure that it does not happen.