Congratulations on investing and implementing UpToDate® Journeys (formerly EmmiJourneys) in your organization. UpToDate Journeys was designed to give patients more control over their health, and care teams the chance to meaningfully connect with patients while monitoring their usage and progress. Set your organization up for success with UpToDate Journeys with useful resources that will help:

  • How to set up personalized Journey mapping for patients
  • How to identify new opportunities to engage your patients
  • How to track progress

If you have any questions, please reach out to your Customer Success partner.

Screenshot of The Power of EmmiJourneys video

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  • Getting Started
  • Best Practices
  • Reporting
  • Recent Enhancements

Begin personalizing patient journey mapping with UpToDate Journeys

Here are some recommendations for getting staff and patients familiar with UpToDate Journeys at your organization.


1. Staff templates: Communication is key in UpToDate Journeys
Use the templates below to inform team members that UpToDate Journeys is available at your organization. We created the emails you need to get the word out about your UpToDate Patient Engagement project.

Announcement Template 1

Inform staff that UpToDate Journeys is available to use.
View The Template

Announcement Template 2

Remind staff that UpToDate Journeys is going live and available to use.
View The Template

Announcement Template 3

Remind staff again that UpToDate Journeys is available and where to find extra resources.
View The Template

2. UpToDate Journeys topic library

Support your patients post discharge with a series of digital touchpoints for a number of diagnoses.
UpToDate Journeys Series Details

3. Scheduling UpToDate Journeys with UpToDate Engagement Manager

Learn how to use UpToDate Engagement Manager to schedule UpToDate Journeys programs.
Download The PDF

4. UpToDate Journeys questions answered

Everything you need to know to coach patients over time and at-scale through omnichannel interactive campaigns.
Review UpToDate Journeys FAQ
5. Ensure a safe transition home with patient discharge flyers
Feel confident sending a patient home with post discharge flyers that explain what patients should expect from their providers and from UpToDate Journeys programs post-discharge. This flyer is available in English and Spanish.
English Discharge Flyer
Download The English Flyer
Spanish Discharge Flyer
Download The Spanish Flyer
Help at Home Patient Flyer

Best practices allow you and your patients to get the most out of UpToDate Journeys

Use UpToDate Journeys efficiently with these best practices developed by our Customer Success teams in collaboration with customers like you.

1. Use the Real-Time Patient Response Dashboard

Optimize staff clinical workflow with the Real-Time Patient Response Dashboard, which captures data from the existing UpToDate Journeys All Call Days Report in real-time. Response data can be viewed seconds after the patient has completed a questionnaire and staff can quickly identify patients that need immediate attention. Staff can manage the follow-up process by allocating patient-related tasks, sharing follow-up details, and identifying patients who have not interacted with their assigned UpToDate Journeys series.
Download The PDF

2. Personalize interactions with Configurable questions

To personalize support beyond the clinical encounter, several questions in a number of UpToDate Journeys programs can now be enabled or disabled. This is especially helpful if you are using TCM or when using in-person call practices and do not want UpToDate Journeys to duplicate those questions. If this is something you are interested in modifying for your organization’s UpToDate Journeys programs, please contact your Customer Success team.
See An Example

3. Go Digital

Organizations now have the ability to enroll patients directly into an all-digital UpToDate Journeys series that provides communication about their condition via email or SMS text message. This option allows patients to engage with the assigned content and answer the questions at a time most convenient to them without the worry of missing a phone call.  To see which series are available in Digital Switch, head to our topic library. 
Download The Topic Library

Track success with UpToDate Journeys reporting

With UpToDate Journeys up and running, now you can track progress and success through UpToDate Journeys reporting.

Screenshot of EmmiJourneys Patient Response Dashboard video
1. Watch the UpToDate Journeys real-time dashboard tutorial
Learn how to see patients progress through UpToDate Journeys real-time dashboard. Take a full look at navigating UpToDate Journeys real-time dashboard through our series of videos to stay on top of each patient's progress post-discharge.

2. Review UpToDate Journeys dashboard tips and tricks

Within one single document, find all of UpToDate Journeys Dashboard tips – from getting started, to using the dashboard, to managing your patients.
Review The Tip Sheet

Catch up with UpToDate Journeys Updates

Find past UpToDate Journeys newsletters without having to search your inbox.

January 2023

Description
View Newsletter

August 2023

Description
View Newsletter

Learn more with UpToDate Engage’s program updates

If you utilize UpToDate Engage along with UpToDate Journeys, view the library of monthly releases designed to provide easy access to new programs and program updates for UpToDate Engage.
UpToDate Engage Program Enhancements
See What's New
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