Our Customer Success Team is dedicated to ensuring your organization’s successful implementation and adoption of Lippincott Solutions through onboarding, advocacy and support, and organizational health monitoring.
Your Customer Success Manager (CSM) or Account Executive can answer any questions you may have related to your current product or any product in the Lippincott Solutions suite.
How we partner with your organization to onboard and launch Lippincott Solutions products:
As you grow and evolve, we’ll work with you to meet your changing needs and priorities.
Meet with you regularly to review overall customer health and discuss product enhancements.
From your initial implementation and adoption to ongoing training and future expansion, we invite you to leverage our training resources to help ensure your organization’s success.
Use these materials to provide shortcuts and favorites to help Direct Care staff gain faster access to Lippincott Procedures.
Download a printer-friendly version of these instructions (PDF)
1. Have your facility-provided username and password available. Note that the username and password are case-sensitive.
2. Go to the Google Play store or Apple’s App store.
3. Locate the Lippincott Procedures app in the store. You can search for the app as “Lippincott Procedures App.”
4. Download the app.
5. Choose “Accept” or “Install” (the term used is dependent on the store).
6. Choose the Institutional Users version of the app.
7. Log in using your facility-provided username and password. Select “Keep me logged in” or “Remember me” to be able to use the app in Airplane mode or for disaster recovery/downtime procedure purposes.
8. Tap the “Enter” or “Accept” button (again, the term used is dependent on the store).
9. When prompted to download content, click the download button.
10. App will open to the landing page.
If there has been an update loaded in Lippincott, you will need to update your app content. A red caution triangle in the upper right-hand corner indicates there is an update available.
1. Tap the menu bars.
2. Tap “Updates.”
3. Tap “Update All.”
Lippincott Procedures offers static and durable links for each customer and can easily integrate with all leading policy management systems. As the program was developed to align with each customer’s needs, Lippincott Procedures can be accessed from any policy management system and point to:
These links will remain the same for the lifetime of the subscription—which means they will never break—and Lippincott also supports cross-linking from within the Procedure back to the Policy program.
Use these materials to provide shortcuts and favorites to help Direct Care staff gain faster access to Lippincott Advisor.
Download a printer-friendly version of these instructions (PDF)
1. Have your facility-provided username and password available. Note that the username and password are case-sensitive.
2. Go to the Google Play store or Apple’s App store.
3. Locate the Lippincott Advisor app in the store. You can search for the app as “Lippincott Advisor App.”
4. Download the app.
5. Choose “Accept” or “Install” (the term used is dependent on the store).
6. Choose the Institutional Users version of the app.
7. Log in using your facility-provided username and password. Select “Keep me logged in” or “Remember me” to be able to use the app in Airplane mode or for disaster recovery/downtime procedure purposes.
8. Tap the “Enter” or “Accept” button (again, the term used is dependent on the store).
9. When prompted to download content, click the download button.
10. App will open to the landing page.
If there has been an update loaded in Lippincott, you will need to update your app content. A red caution triangle in the upper right-hand corner indicates there is an update available.
1. Tap the menu bars.
2. Tap “Updates.”
3. Tap “Update All.”
Use these materials to provide shortcuts and favorites to help Direct Care staff gain faster access to Lippincott Blended Learning.
Use these materials to provide shortcuts and favorites to help Direct Care staff gain faster access to Lippincott Professional Development Collection.
Use these materials to provide shortcuts and favorites to help Direct Care staff gain faster access to Lippincott Learning.
In this case, the integration is the addition of Lippincott Solutions content into the learning management system (LMS). In layman’s terms, it’s how we put Lippincott Solutions content into your LMS and make it usable.
The need for integration arises when our content is not hosted, published, and maintained by the LMS vendor that your organization utilizes. When our content is readily available in your LMS, it ensures centralized reporting, which reduces regulatory survey risks.
*This option is not always available and may incur additional vendor costs to provide the service.
We want you to know that we’re by your side and committed to your success every step of the way. Ask your sales rep or Customer Success partner today how we can help you get started. Contact Lippincott Solutions at [email protected].
Lippincott offers multiple access levels for administrators based on level of customization rights required for the solution. Your Customer Success Manager will walk you through all phases of the implementation process focused on adoption, engagement, and optimization strategies:
In-depth overview of the contracted Lippincott Solutions products to provide educators a deeper understanding of the nuances of each product, and gain valuable insight into a variety of launch strategies which will engage the end user and drive adoption.
Drive adoption and utilization by the staff. With desired phase one items completed, educating the staff on the features, benefits, and “what’s in it for them” begins. Staff should have a seamless, hassle-free experience. Educators will play the primary role in getting the word out with managers assuming ownership of staff success. This phase should begin at least two weeks prior to launch and continue post-launch until full adoption is achieved.
Ensure Lippincott is being used to its full capacity with optimization of features and functions. Unit managers assume ownership of Lippincott utilization and data results by ensuring momentum is not diminished, and Lippincott becomes part of organizational culture. Under the direction of the executive-level sponsor, key business and strategic initiatives will be identified, and with the support of unit educator/governance councils the appropriate Lippincott courseware will be assigned to staff.
Guidance and logistical recommendations for deploying our Lippincott Procedures resource.
The Customer Success Manager’s (CSM) goal is customer satisfaction: Our Lippincott Solutions CSMs make customers feel more like they are part of a team than merely another subscriber. We realize that the benefit of a long-term relationship is mutual. This sense of partnership will not only benefit our customers but offer an opportunity to collaborate on feature enhancements and content additions for Lippincott. We want to hear your feedback and gather your input so that we can better serve our community not only for today but also for the future. Each year, our customers can build on the knowledge base they have attained using our products, while Lippincott can reinvest your feedback into our product roadmap.
Note: When contacting Customer and Technical Support for assistance regarding Lippincott Procedures, please provide the information from the following site to them: https://procedures.lww.com/lnp/technical.do.
Call 1-844-303-4860 (international 1-301-223-2454) or email [email protected].
To access the product demos, contact a Lippincott Solutions sales representative to obtain user credentials that will allow you to log in and view the demo of your choice.
Call 1-855-695-5070 or email [email protected].
Call 1-877-247-6843.
