Maximize ROI, minimize technical issues

Our award-winning Customer Success Management team helps you take full advantage of your solutions every step of the way. To maximize usage, minimize technical issues and ensure total satisfaction, you and your staff will be fully supported by the Lippincott® Customer Success Management team. Your Customer Success Managers will guide you through setup, access, implementation planning and training. Then they will provide ongoing support throughout the entire length of the relationship.

  • Hackensack Meridian Health
Wolters Kluwer’s customer success is invaluable. We have to give kudos to the CSMs because they are our go-to. They are in the trenches with IT, and when IT says something can’t be done, Wolters Kluwer says, ‘Yes, it can, and here’s how.’ I don’t see things going as well without them. They are the translators between what we need and IT.
Melissa Harker, DNP, PhD, MSN, RN-BC, CNEcl, CDE, AHN-BC, HMCP
Network Director of Nursing Education, Hackensack Meridian Health
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Initial implementation
From day one, we partner with you to define your business objectives, goals and priorities and to make sure your implementation goes smoothly. That includes initial configuration and project management; technical and system access confirmation; rollout strategy; planning and training coordination; online/mobile access.
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Account health monitoring
Your customer success manager will review your usage and discuss how you can get the most out of Lippincott Solutions, with: wellness check-ins; usage trends and analytics; resources to increase utilization and ROI; access to in-house experts to proactively address your focus areas.
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Advocacy and support
As your organization grows and evolves, we’ll be there to help you navigate changing priorities and ensure you thrive. Your dedicated Customer Success Manager will: Facilitate product issue escalations to resolution; liaise on your behalf with our product team for strategic development; consult on best practices and recommend curricula based on your needs.
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Lippincott Listens: Award-winning customer support
Lippincott Listens: Award-winning customer support
Lippincott listens: Award-winning customer support

Our customer success team is committed to consistently delivering 100% satisfaction and to building long-term relationships with you and your organization. For 13 consecutive years, we have earned NorthFace ScoreBoard Award℠ from the Customer Relationship Management Institute (CRMI) for our exceptional customer-centric organizational culture. We can’t wait to help you get the most value out of your investment!

With Lippincott Solutions, you’re never on your own

We’ll guide you through every step of setup and rollout, with project management and training materials for every step. And if you have questions along the way, our Customer Success Team is on call, ready to help you proactively meet your needs or troubleshoot with IT teams. Together we’ll make sure you have the support you need for elevating your nursing staff’s clinical decision making, competencies, and professional development while driving your organization’s nursing transformation.

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Installation and setup
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Educate the educator
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User training
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Product access options
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Promotional materials
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Launch templates
Product Support
Lippincott Solutions Product Support
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