Ardent Health Services


Ardent Health Services has more than 26,000 employees across 30 acute-care hospitals and 200+ care sites. The system has grown more than 50% since 2016.

85% of Ardent facilities received Leapfrog Hospital Safety Grades of A or B in 2021. Modern Healthcare recognized five Ardent hospitals as 2021 Best Places to Work, the 13th consecutive year an Ardent facility made the list.


Standardizing learning and professional development across a growing health system

Following significant growth, Ardent had to standardize nursing education across 200+ care sites and 30 hospitals in six states.

Ardent sought a single evidence-based clinical and education platform that would both drive systemwide best practices and maximize efficiencies for both training and patient care. The platform would have to have the flexibility to meet the varied needs of facilities large and small, including those with fewer on-site educational resources.

Frontline staff wanted a platform that would standardize continuing education (CE), while Ardent’s 75+ nurse educators wanted to be able to easily create programs or tailor programs to their facilities’ needs.

“I believe educators are influencers and leaders. They’re the boots on the ground, getting information to the nurses who use the tools. And what we’ve seen are constant upticks in Lippincott Solutions usage. Now we come together as a team to make recommendations that come out of Lippincott best practices to align with policy.”
Rachael Frija, DNP, RN, NPD-BC, NEA-BC, Corporate Director of Clinical Education, Ardent Health Services
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Ardent worked with Lippincott to consolidate all learning and professional development into its learning management software (LMS) system, accessible through a single sign-on. Ardent then unified and standardized education across all of its sites of care, aligning people (educators), processes and systems.

Meanwhile, in response to the urgent needs caused by COVID-19, the team used Lippincott Solutions to rapidly onboard clinical staff and conduct new nurse orientation.

Through it all, Lippincott helped Ardent move to a more efficient, consistent, and effective model of care with a unified way to validate nursing competencies.



Ardent staff earned 60,000+ CEUs in four months through Lippincott Solutions — a 10-fold increase.


84% of Ardent facilities received three-star or above ratings when ranked by CMS’ Overall Hospital Quality Star rating in January 2021.

Ardent now has an evidence base for the hospitals in its system that are pursuing Magnet® or Pathway to Excellence® designations.

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