A Team Dedicated to Your Goals

In most healthcare organizations today, patient engagement efforts are siloed or individual. Engaging your patients, across your system and throughout their healthcare journeys, requires purposeful action – cross-functional planning, project execution, change management, and tracking of results.

One of my favorite things about working with Emmi is it is really a partnership. I give the team direction and they keep the plan on track. I trust them to execute and they make it very easy for my team.
Michelle Calderon-Johns, Esq. VP, Insurance Operations, IU Health

You are special, but you are not unique

We’ve completed thousands of successful deployments unique to each organizations’ goals, culture and needs. We approach every implementation with the benefit of both experience and flexibility.

We will provide best practices, lessons learned and guidance. And, we seek input from organization-wide constituencies to develop a customized project plan. While we will drive that plan, your leadership goals, direction and support, will be central to your success.

Strategic Altitude

As our customers face seismic shifts in healthcare delivery, it is vital to engage people in the effort to improve performance.

As your goals and priorities shift, your patient engagement solution must be applied to drive the right results.

  • We implement for a variety of agendas (quality, patient experience, population health, care management, service excellence, etc.)
  • We are proactive to identify opportunities to apply your Emmi subscription in new ways

Getting Things Done

Your Customer Success team will design and execute a personalized implementation plan based on your subscription, needs and objectives. It stays closely involved on an ongoing basis with the appropriate individuals to see that programs are being used effectively.

The team works with your organization to tackle:

  • Technical configuration
  • System integrations (if applicable)
  • Clinical workflow and training
  • Reporting, monitoring and optimization

Typical Project Timeline