Growing our customers’ businesses
In the tax and accounting industry there are over 300 substantial trigger events each year within Australia alone. These events occur from case law, legislative changes, ATO (Australian Taxation Office) rulings & announcements and other macro-economic events. For many small and medium sized practices, these events are a major burden on resources and decision-making.
Launched earlier this year, CCH iQ helps transform the burden of trigger events into real business opportunities. Employing predictive intelligence, CCH iQ helps our Australian customers unlock the potential of their client database for business development opportunities, and offers them the opportunity to build more value added services by moving from retrospective compliance towards proactive advisory work.
It’s no wonder that this expert solution was also a winner in the Wolters Kluwer 2016 Global Innovation Awards in the ‘Greatest value to Customers’ category. Read more on the power of predictive intelligence.
Enabling strategic decision-making
Until recently, the majority of legal performance data available to law firms and corporate legal and insurance claims departments was drawn from surveys. However, basing strategic decisions on ‘opinions’ rather than facts renders strategic decision-making difficult at best.
Earlier this year, the company announced that it had processed more than $80 billion in legal invoices and that data is now available to harvest for customer insights via LegalVIEW®.
Offering unmatched depth and breadth of information, LegalVIEW provides benchmarking intelligence, predictive and analytical models, and insights to speed strategic decision-making for corporate legal and insurance claims departments, as well as law firms—all of which helps improve their business performance.
“Data-based decision making is changing the way corporate legal departments and law firms approach critical decisions, such as hiring outside counsel and staffing matters. Making decisions based on fact-based data from LegalVIEW's warehouse can help legal departments reduce budgets and more accurately predict for the future, while the warehouse's industry data and insights can help law firms become more competitive in today's changing legal market,” said Craig Raeburn, managing director, Wolters Kluwer TyMetrix Legal Analytics.
Re-envisioning the future of work
Given the rapidly evolving global business and tax environments, there is increased pressure on today’s tax attorney to deliver deeper and more actionable insights on the impact of the changing tax laws—as quickly as possible. Often our customers’ client relationships depend on it.
In May, Wolters Kluwer announced the launch of Cheetah for Tax Law in the United States. This expert solution is specifically designed to help legal tax professionals gain fast and accurate insights on today’s most challenging tax matters, as well as offering easy, seamless access from any web-enabled mobile device as well as desktops or laptops.
“Cheetah for Tax Law is designed to enable tax attorneys to get to the information and insights they need immediately, thereby dramatically increasing their effectiveness and enabling them to deliver the highest value per hour to clients” said Ben Snipes, Product Line Director, Taxation.
Dean Sonderegger, Vice President & General Manager, Legal Markets Group, added, “Cheetah for Tax Law is the first of our many upcoming offerings in this practice area… We will continue to add new capabilities and practice areas to this platform to help a new generation of attorneys re-envision the way they work.”
Expert solutions, expert support
Naturally, our ongoing commitment to our customers’ success extends to customer service. Earlier this year, the company announced that the global customer support teams for UpToDate®, Ovid® and Lippincott Williams & Wilkins (LWW) each received the NorthFace ScoreBoard AwardSM (NFSB) from Omega Management Group Corp.
This was quite a coup. Because of the unique ‘customer-only vote’ criteria, the Award is considered the only truly objective benchmark for excellence in customer service. Very few organisations worldwide made the grade.
As Diana Nole, CEO, Wolters Kluwer Health, said, “To be among just 37 organizations worldwide to be recognized by Omega for our world-class customer service—and to have done so for five consecutive years—is testament to the dedication of our customer support experts and their commitment to exceeding customer expectations at every touchpoint.”
When it comes to focusing on customer success, it appears the company is indeed in good shape. As Nancy McKinstry, Wolters Kluwer CEO, said in the 2016 half-year results, ‘We are continuing to see positive response to the innovative expert solutions we are bringing to market. I am confident in our full year outlook.’