Patient engagement that delivers

Grounded in millions of engagements with patients, UpToDate® Patient Engagement solutions (formerly Emmi) is proven to engage people in their care, leading to better outcomes, greater efficiencies, and fewer re-admissions.

With a 360-view of performance data, we can measure what matters most to you and your patients.

Engaging patients for measurable health and business impacts

Four steps to successfully measure patient engagement

Step 1: Report on patient engagement efforts

How do you know if your patient engagement efforts are working? We bring the expertise and technology to monitor each step in the patient journey — individually and in aggregate — so that you can draw meaningful connections to your financial and clinical outcomes.

Step 2: Identify engagement opportunities through analytics

We track key patient behaviors over time and bring attention to opportunities for care teams to engage, and suggest interventions to close gaps in care. Have benchmarks at your fingertips that you can use to identify process improvements.

Step 3: Measure patient satisfaction

Patient-centricity is in our DNA. Asking for patient input and listening to patient responses are core to that focus. We provide you with ongoing reporting that includes both patient action and patient sentiment, providing you with patient-level, real-time feedback.

Step 4: Track outcomes of patient engagement strategy

We believe that all patient engagement efforts, like any quality initiative, should drive a financial or clinical outcome. We’ve measured our efforts through scores of case studies tying program participation to specific customer goals like reducing readmissions, improving procedure attendance, changing patient behavior.

video preview - UAB Benjamin Taylor
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UAB Medicine

“We really believe in engaging with our patients and a way to monitor and keep track of how they’re doing once they leave the hospital. The engagement programs really help us do that in ways that we really weren’t able to do before.”


- Benjamin Taylor, MD, MPH,
SVP Clinical Effectiveness and Associate Chief Medical Officer, UAB Medicine

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Contact us today to learn how we can help you foster connections and extend your team’s reach beyond healthcare settings.
UpToDate Patient and Member Engagement solutions (formerly Emmi) enable healthcare organizations to build stronger relationships, enhance the care experience, improve health outcomes, and support value-based care initiatives, while increasing revenue and reducing costs.
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