HealthMay 19, 2025

Wolters Kluwer customer support recognized with NorthFace ScoreBoard Award

For the 14th consecutive year Ovid and Lippincott support teams receive acknowledgement of world class customer care.
NorthFace ScoreBoard Award LogoWolters Kluwer Health today announced that the company has been honored with the prestigious 2024 NorthFace ScoreBoard Service Award℠ (NFSB). This coveted recognition highlights exceptional achievements in customer support by the Ovid® and Lippincott® customer service organizations. As the 14th year in a row Wolters Kluwer’s dedicated team has qualified for the award, the company continues to achieve NFSB’s “Summit” classification.

World-class net promoter score leads the way

Wolters Kluwer’s consistent performance and unwavering dedication to customer satisfaction is reflected in an impressive Net Promoter Score (NPS) of 83% (the industry average for NPS is below 40%) and a ScoreBoard Index of 4.8 (out of five). These scores are determined annually, with customer satisfaction ratings reviewed and evaluated based on client surveys.

We are thrilled to receive the prestigious NorthFace ScoreBoard Service Award, our fourteenth consecutive year achieving this honor. This recognition is a testament to the hard work and dedication of our team, and it inspires us to continue delivering unparalleled customer service. Congratulations to the remarkable team for setting such a high standard in customer support and satisfaction.
Timothy Curran, Vice President, Customer Experience, Wolters Kluwer Health Learning, Research & Practice

Exemplary service, year-after-year

The NFSB, established by the Customer Relationship Management Institute LLC (CRMI) in 2000, celebrates organizations that go above and beyond in providing excellent service to their customers. This award not only acknowledges technical support, field service, account management, professional services, customer training, and depot repair efforts, but also emphasizes an organization’s deep commitment to the principles of respect, employee empowerment and trust in others. Each year, CRMI evaluates customer satisfaction processes and ratings across various categories, and Wolters Kluwer’s performance has consistently stood out.

“Wolters Kluwer continues to be in an elite class of organizations that have set a high standard in customer service success. Achieving the NorthFace ScoreBoard Award for the fourteenth consecutive year is a testament to their unwavering dedication to excellence, as their CX strategy continues to prove that investing in customer experience is a path to business success,” said CRMI CEO and President, John Maraganis.

About Wolters Kluwer

Wolters Kluwer (EURONEXT: WKL) is a global leader in information, software solutions and services for professionals in healthcare; tax and accounting; financial and corporate compliance; legal and regulatory; corporate performance and ESG. We help our customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with technology and services.

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