Wolters Kluwer podcast Enterprise AI Innovators: Turning process in to product with Mark Sherwood

Chief Information Officer Mark Sherwood talked with Evan Reiser for the Enterprise AI Innovators podcast, featuring exclusive conversations with the world's best technology executives. Mark highlighted how his team is applying AI across internal operations and product development. From automating SOP creation to surfacing risk in contracts and predicting IT incidents, each project starts with a specific business challenge and ends with a measurable impact. Wolters Kluwer now sees over half of its revenue from AI-enabled products, a result of decades of domain expertise paired with rapid experimentation. Listen to the podcast here on Spotify. Or read a quick summary here below.

Listen to Turning Process into Product with Wolters Kluwer EVP & CIO Mark Sherwood below:

Name one example how AI makes Wolters Kluwer realize more efficient workflows.
Sure, basically, as incidents come up, we build what we call an SOP—standard operating procedure—for support engineers to follow. We’ve now leveraged AI to take all those incidents and build an SOP automatically, which used to take 1 or 2 people 2 or 3 weeks. Now it takes 15 minutes worst case, probably two minutes best case, to pull the information and build a step-by-step procedure that identifies the problem, the solution, and how to prevent it next time.

How do you think a company should measure success of the CIO?
Value back to the business, measurable value, back to the business!