HealthJuly 14, 2026

Governance at the point of care empowers care teams in an AI-driven future

Key Takeaways

  • AI governance helps support consistent, evidence-based clinical decision-making at the point of care.
  • Enterprise-wide upskilling clinicians in AI literacy can help prevent deskilling and optimize governed tool adoption.
  • AI tools built on expert-created content can help foster trust and collaboration in clinician-patient partnerships.
AI governance operationalized for the point of care helps enable clinicians and patients to align on shared, evidence-based insights while protecting against clinician deskilling.

The future-ready clinician needs strong governance to access the full clinical potential of AI.

Throughout my career, healthcare technology has repeatedly reshaped clinical practice. AI represents the most significant shift yet, especially for clinicians. Healthcare leadership has a responsibility to support these clinicians through a time of rapid transformation. Most health systems are underestimating AI governance where it matters most—the clinical encounter. As a result, AI is already influencing clinical decisions, frequently in the absence of consistent standards for evaluating, interpreting, or trusting its outputs.

I believe that AI won’t replace clinicians, but it will redefine what clinicians are responsible for. We are entering a care model where AI will actively mediate among clinical evidence, patient-generated information, and clinician judgment. This is a future where patients proactively share their perspectives with clinicians, which will then transform exam rooms and online portals into a convergence point of clinician expertise, evidence-based decision support, and patient engagement.

To ensure this increasingly complex decision environment remains clinically sound, governance must extend to the point of care, starting with leadership investment in AI literacy, upskilling, and the integration of expert-in-the-loop models. This is where AI influence is strongest and where the consequences of misalignment are most immediate. At this level, governance is not just policy; it is how evidence is surfaced, how outputs are explained, and how clinicians are expected to validate them in the moment of care.

AI governance is not just policy; it is how evidence is surfaced, how outputs are explained, and how clinicians are expected to validate them in the moment of care.
Amanda Heidemann, MD, FAAFP, FAMIA, Senior Clinical Content Consultant for UpToDate 

AI is evolving the clinician role with patients

AI is accelerating the evolution of the clinician, especially in direct patient care. The role of the clinician is expanding from decision-maker to care orchestrator who is responsible for actively interpreting AI outputs and whether they should—or should not—influence care decisions.

AI’s proliferation is an opportunity to welcome patients into this process. The 2026 Future Ready Healthcare Report found that 42% of patients frequently bring AI-generated information to a clinical appointment—this explodes to 81% among the youngest adults (ages 18-24). Clinicians are receptive to them; 87% said they reviewed the AI-generated material and either incorporated it into the discussion (31%) or explained whether it was aligned with evidence-based resources (56%).

A patient or caregiver using AI to research their condition is an engaged patient—although clinicians must be mindful that they may be navigating information beyond their comprehension. Medical care contributes a critical 10-20% of modifiable factors for positive health outcomes, and patients have deeper insights into the remaining portion—a resource clinicians can draw on.

As this evolution progresses, AI solutions should unite the care team around evidence-based clinical intelligence. When AI is properly governed and visible, clinicians can use new tools to surface evidence-based patient information and also showcase the benefits of having clinical expertise behind the scenes of clinical solutions.

Amanda - Patients are searching for health information
Amanda Heidemann, MD discusses how AI is reshaping patient interactions.

Ungoverned AI can put clinical judgment at risk

Modern clinicians are increasingly exposed to ungoverned AI that can shape decision-making without consistent standards for validation, transparency, or accountability. When tool governance is minimal or non-existent, clinicians turn to unsanctioned tools not purpose-built for healthcare, compounding risk by introducing outputs into clinical decisions that are disconnected from evidence, local standards, and governance. These risks are not just technical; they can directly influence how clinicians make decisions, what they trust, and how much reasoning they retain over time.

The risk goes beyond unauthorized software. Health systems often have their own walled gardens of information, like approved local formularies that unsanctioned tools can’t easily access. Additionally, ungoverned AI tools may monetize user data through advertising or lack transparency in how outputs are generated, introducing risks that are not always visible to clinicians or patients, yet may still shape decisions at the point of care.

The rising risk of clinical deskilling from AI

According to the Future Ready Healthcare Report, almost three-quarters of physicians are concerned that clinical deskilling will be one of the most significant risks of over-reliance on AI tools. AI deskilling can erode critical reasoning, specialized knowledge, and practical abilities by taking over core tasks from humans and creating undeserved trust in generative AI outputs—an issue that compounds over time.

This could look like:

  • Relying on AI-generated differential diagnoses without independent validation
  • Reduced exposure to complex clinical reasoning during training
  • Over-trusting well-written but incorrect outputs

We’ve already seen this with physicians newer to practice who no longer know how to write effective paper notes when a system goes down versus those of us who do, or those who may over-rely on AI tools in medical school. If left unaddressed, this risk will only increase as decision-support models automate more processes in diagnostics and treatment planning.

To counter this concern, AI upskilling empowers clinicians to engage with AI in ways that enhance their clinical skills and judgment. Effective upskilling must be intentional, requiring enterprise-level training that supports AI literacy and strengthens clinical expertise. Intentional AI literacy, combined with governance built on experts-in-the-loop, will separate future-ready organizations from those that struggle to achieve productive applications of AI.

Future-readiness starts with operationalized governance

To meet this moment, health leaders need to infuse governance and expertise into their operating model, starting with clinicians.

Integrating clinicians into solution selection is critical to effective governance programs. Healthcare leadership should get input on the best ways to develop AI literacy and collaborate to identify trusted, expert-driven tools for evidence-based shared decision-making. Clinicians can get support from leadership, starting with:

  • AI literacy and governance training through peer accountability and shared learning.
  • Sanctioned tools that employ expert-in-the-loop models by bringing expert-reviewed evidence into shared conversations with patients.
  • Team- and organization-wide feedback loops and monitoring that can address their needs.

These elements create a self-reinforcing governance system that reduces the burden on clinicians to individually manage AI risk while elevating their role as confident orchestrators of the AI-enabled care team.

AI translates to success at the point of care

Ultimately, as AI spreads across clinical workflows, the clinical context and sources are foundational for decision-making and clinician-patient partnerships.

I recently had a patient whose skin biopsy came back with a finding that wasn’t something I had previously encountered. UpToDate® Expert AI highlights that this diagnosis can be difficult for both clinicians and patients. Reviewing the evidence together, with clear visibility into its clinical authorship, helped ground the conversation in trusted guidance. This is how governed AI can help support more informed, transparent decision-making, and it allowed me to provide a level of reassurance to the patient that made her confident in the care plan.

AI will only improve care outcomes if clinicians remain actively engaged, not just as users of technology, but as critical evaluators of it. Organizations that operationalize governance by investing in AI literacy and upskilling will not only reduce risk, but will also define how clinical expertise evolves in an AI-driven care model.

Explore more on clinician enablement in our latest report, “UpToDate Point of Care Report: Patient safety in the AI age.”

Download the report by filling out the form below.

UpToDate Point of Care Report: Patient safety in the AI age
Amanda Heidemann professional headshot.
Senior Clinical Content Consultant, Clinical Effectiveness, Wolters Kluwer Health
Amanda Heidemann, MD, FAAFP, FAMIA, is Physician Advisor for UpToDate solutions, supporting healthcare organizations and leaders in clinical transformation and technology optimization.
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