CCH® Tagetik recognized as an Overall Leader in Customer Experience and Vendor Credibility.
NEW YORK – July 7, 2026 – Wolters Kluwer, a global leader in professional information, software solutions and services, today announced that CCH® Tagetik has been recognized as an Overall Leader in both the Customer Experience Model and Vendor Credibility Model in the Dresner Advisory Services 2026 Wisdom of Crowds® Enterprise Performance Management (EPM) Market Study.
This marks the sixth consecutive year that Wolters Kluwer has been recognized as a Leader in the study, which is based on direct customer feedback and evaluates enterprise performance management vendors across product, customer experience, and vendor credibility measures.
In the 2026 study, Wolters Kluwer maintained a perfect recommendation score while earning ratings above the overall sample across all evaluated measures. The company also improved scores in several sales and product categories.
“This recognition reflects what matters most: helping finance teams plan with confidence, close faster, and make better decisions,” said Atul Dubey, EVP and General Manager, Wolters Kluwer CCH Tagetik. “We're especially proud to have earned a perfect recommendation score from customers, reflecting the trust they place in CCH Tagetik.”
According to the study, Wolters Kluwer achieved best-in-class ratings in key areas, including:
- Understanding customer business needs and responsiveness
- Flexibility, accommodation, customization, and extensibility Ease of upgrade and migration
- Product scalability
- Sales professionalism and product knowledge
- Business practices, contractual terms and conditions, and post-sale follow-up
Trusted finance platform for planning, close and reporting
The study highlights the strength of CCH Tagetik, the leading unified finance platform that brings together close, planning and reporting on a trusted foundation. Powered by Expert AI, CCH Tagetik enables organizations to improve decision-making, accelerate planning and forecasting, and respond more quickly to changing business conditions.
Howard Dresner, Founder and Chief Research Officer of Dresner Advisory Services, said: "The findings in this year's Wisdom of Crowds® Enterprise Performance Management Market Study indicate that CCH Tagetik continues to earn positive evaluations from customers across a range of key measures. Its recognition as an Overall Leader in both the Customer Experience and Vendor Credibility models reflects consistent strength in the areas assessed by our research."
The study's Vendor Credibility Model measures customer perceptions of vendor value, integrity, and willingness to recommend, while the Customer Experience Model evaluates customer sentiment across product capabilities and interactions throughout the customer journey.