In a recent interview with Stefan Duran on behalf of Dutch management magazine Management Scope, Wolters Kluwer Chief HR Officer Maryjo Charbonnier, discussed how she is handling the current coronavirus crisis from a workforce management perspective.
At Wolters Kluwer, the top priority is to protect the health and safety of our employees, clients, and communities. Read here a summary of the conversation on what this means.
How big is the impact of this crisis?
“We are a digital company, both in our offering to our customers and most of our employees are used to working from home. Of our employees, 98% are currently working from home. Thanks to our new worldwide HR platform, we are able to communicate with employees in a very efficient way. We have experience with video and audio webinars and digital chat groups. In the first phase of the crisis, we focused on the technical optimization of working from home and offering emotional support. In the current phase, it is important for everyone to learn, with the help of online tools, to be as productive in the virtual world as they are in the real world. For example, how can you engage in a conversation with colleagues, supervisors, or clients in a positive way?”