HealthMay 08, 2019

How engaging patients can help improve medication adherence

Only about half of patients stick to long-term medication therapy. Using technology to interact with patients outside of care settings can be a key factor in improving their decisions, and in identifying the patients who need more attention.

Shara Cohen, Vice President of Customer Experience for Clinical Effectiveness at Wolters Kluwer, Health, writes about helping organizations achieve strategic goals through the use of patient engagement programs in Readmissions News.

She notes, “Developing effective IVR [Interactive Voice Response] programs that make patients feel comfortable enough to interact, even on uncomfortable topics, requires an artful approach that brings together behavioral science, clinical expertise and best practices in Voice User Interface, or VUI, design. The payoff is that, although technology based, these communications can create an emotional connection and sense of trust with patients.”

Cohen cites how one healthcare provider used an IVR program to reach almost 3,700 patients with poor medication adherence. Of those, close to 2,400 patients interacted with the calls, and 544 informed the care teams about their difficulties with taking medication with more than half scheduling a follow-up.

View the article in Readmissions News
Shara Cohen headshot
Vice President, Customer Experience of Clinical Effectiveness, Wolters Kluwer, Health

As Vice President, Customer Experience of Clinical Effectiveness, Wolters Kluwer, Health, Shara is focused on the success of Wolters Kluwer clients and their efforts to communicate with and engage patients. Shara and her team pay close attention to our clients and the challenges they face - understanding their concerns and making those concerns their own.


Engage every patient in their journey

Easy-to-use interactive programs, featuring conversational language and relatable examples, help you foster connections and extend your team’s reach beyond healthcare settings.