During tax season, every minute counts. If you aren’t confident that you’re getting the best tax season support, you’ll spend too much time looking for information and second-guessing the answers to your questions. By becoming familiar with your support resources early on, you’ll know exactly where to turn when you do have problem. Here are some tips and tricks for getting the most out of CCH’s comprehensive self-service tools and on-demand support information for CCH Axcess™ Tax and CCH® ProSystem fx® Tax.
Get help your way with multi-channel support
Communication preferences differ from person to person. While some people prefer speaking to a live support rep, others consider phone support only as a last resort. CCH support channels include the ability to create an online support ticket, chat live with a support representative, or speak to support over the phone, for no additional charge.
CCH offers extended support hours during tax season, including evenings and weekends. For common questions, customers can use the Virtual Assistant at any time of day to find answers using natural language.
Comprehensive knowledge base provides answers on-demand
For on-demand, self-service information, the CCH software knowledge base is comprehensive and easy to search. It includes the informative how-to articles, community discussions, help files, news and alerts, as well as an extensive video library. Users can search thousands of articles and filter by product and topic to find exactly the information they need.
Online community offers a wealth of knowledge
The Ask the Community feature enables firms to leverage the power of their peers. Accountants can pose and answer questions with the Tax community about best practices, utilization of Tax software and forms usage. The forum is moderated by Wolters Kluwer Support and Product Management, but the true benefit is from the online community of users.