GezondheidszorgBijgewerktseptember 01, 2022
Wolters Kluwer earns the NorthFace ScoreBoard CX Award in customer care excellence for the 11th consecutive year
Wolters Kluwer, Health today announced that the global customer support teams for Ovid®, Lippincott®, and Audio Digest® received the NorthFace ScoreBoard Award (NFSB) for the 11th consecutive year from the Customer Relationship Management Institute LLC (CRMI).
The NorthFace ScoreBoard Service Award is presented annually to organizations that not only offer exemplary customer service but those that embody a deep commitment to being customer centric. The award is considered a leading benchmark for customer service because of its unique “customer-only vote” criteria to measure both customer satisfaction and customer loyalty
The Ovid, Lippincott, and Audio Digest product line support teams achieved an overall customer support satisfaction ScoreBoard Index (SBI) rating (scale of 1-5) of 4.3 for service to individual customers and 4.7 for enterprise clients and for excellence in customer loyalty. This was demonstrated by the Net Promoter Score (NPS) of 83 for enterprise services, a world class score according to CRMI.
Stacey Caywood, Chief Executive Officer, at Wolters Kluwer, Health
"We are incredibly proud of our dedicated global customer service teams for achieving a noteworthy milestone of 11 consecutive years providing exceptional customer support and are honored to be recognized by CRMI, Wolters Kluwer, Health Learning, Research & Practice. The past few years have brought extraordinary challenges. This award honors our teams’ steadfast commitment to putting our customers at the center of our business and ensuring that they get the support they need to respond to changes."
Over Wolters Kluwer
Wolters Kluwer (EURONEXT: WKL) is een wereldwijde leider op het gebied van informatievoorziening, softwareoplossingen en diensten voor professionals in de sectoren gezondheidszorg, fiscaal en accountancy, financiële en zakelijke compliance, juridisch en regelgeving en bedrijfsprestaties en ESG. Wij helpen onze klanten elke dag bij het nemen van kritische beslissingen door deskundige oplossingen te bieden die diepgaande domeinkennis combineren met technologie en diensten. Wolters Kluwer rapporteerde in 2024 een jaaromzet van €5,9 miljard. De groep bedient klanten in meer dan 180 landen, heeft vestigingen in meer dan 40 landen en heeft wereldwijd ongeveer 21.600 mensen in dienst. Het hoofdkantoor is gevestigd in Alphen aan den Rijn, Nederland.
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