Sandeep Sacheti, Executive Vice President, Customer Information Management and Operational Excellence for Wolters Kluwer Financial & Corporate Compliance (FCC), was a guest on the Today in Tech podcast with Keith Shaw. The episode focuses on the business applications of generative AI and what lies ahead.
Sandeep explains that Wolters Kluwer is adapting generative AI tools to handle the massive scale of changing regulations across our business lines, noting the importance of accuracy and compliance. He also mentions that while generative AI tools like ChatGPT were initially exciting, the company realized these tools must be integrated cautiously, ensuring data security and privacy.
Sandeep emphasizes the importance of focusing on customer needs over technology hype and the continued evolution of AI in addressing complex challenges. He highlights how internal experts at Wolters Kluwer, including ex-regulators and compliance officers, first test AI tools before deploying them for clients. This approach ensures reliability and effectiveness for their clients who cannot afford compliance errors.
Watch or listen below: