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Software implementation in law firms as a change process

Law firms whether they like it or not, cannot escape digitalization. Sometimes grudgingly, they start looking for software that facilitates client collaboration, then buy and introduce something – only to be disappointed as the solution does not seem to work properly. 


This paper aims to examine why software implementation in law firms so often falls short of expectation – and what can be done to turn software implementation projects into good experiences.

 

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