ComplianceFinanceAugust 05, 2025

Top seven things community banks and credit unions should look for in a technology partner

By: Sara Scott
In today’s fast-paced and highly competitive financial industry, community banks and credit unions need to leverage technology to stay ahead of the curve and meet the evolving needs of their customers. However, choosing the right technology partner can be a daunting task, as there are many factors to consider. Here are the seven things credit unions and community banks should look for in a technology partner:

1. Scalability

As a community bank/credit union grows, its technology needs will also increase. It is crucial to choose a technology partner that can scale their solutions to accommodate the institution’s growth. This will ensure that the institution does not outgrow its technology partner and have to switch to a new provider in the future.

2. Security

With the increasing number of cyber threats and data breaches, security is a top priority for community banks and credit unions. It is essential to choose a technology partner that has robust security measures in place to protect sensitive customer data and prevent unauthorized access to the institution’s systems.

3. Compliance

The financial industry is heavily regulated, and community banks & credit unions must comply with a myriad of laws and regulations. Be sure to choose a technology partner that has a strong understanding of regulatory requirements and ensures that their solutions are compliant with all laws and regulations.

4. Configuration

Every financial institution has unique needs and requirements. A technology partner should be able to tailor their solutions to meet the specific needs of the institution while staying within proven guardrails to ensure compliance and security.

5. Integration

Community banks and credit unions often have legacy systems in place that need to be integrated with new technology solutions. Choose a technology partner that can seamlessly integrate their technology with the institution’s existing systems and processes to ensure a smooth transition and maximize efficiency.

6. Support

Implementing new technology solutions can be a complex and challenging process. A technology partner should provide ongoing support and training to help the institution make the most of their technology solutions and address any issues that may arise.

7. Reputation

When choosing a technology partner, it is important to consider their reputation in the industry. A partner with a solid track record of success working with other financial institutions and regulators is more likely to provide reliable and high-quality solutions.
Community banks and credit unions should carefully consider these seven factors when choosing a technology partner. By selecting a partner that offers scalability, security, compliance, configuration, integration, support, and has a good reputation, community banks and credit unions can ensure that they have the right technology solutions in place to meet the needs of their customers and stay competitive in the industry.
Download
Download the PDF
Sara Scott
Sara Scott
Senior Director, Strategic Partnerships
Sara Scott is Senior Director of Strategic Partnerships in the Wolters Kluwer Financial & Corporate Compliance division. She leads a team responsible for managing strategic partnerships across joint sales, marketing, and product initiatives.

Looking for a compliance or digital lending partner?

Learn how our technology partners can help your financial institution thrive in the digital age.
Lean More

Related Insights

  • Article
    Compliance
    Tax & Accounting
    January 06, 2026

    Tax relief for victims of Washington severe storms, straight-line winds, flooding, landslides, and mudslides: IRA and HSA deadlines postponed

    Due to destruction caused by severe storms that took place in parts of Washington beginning December 9, 2025, the IRS has announced that affected taxpayers will receive tax relief. As a result, certain IRA and HSA deadlines are extended.
    Learn More
  • Article
    Compliance
    January 06, 2026

    From oversight to strategy: The skills redefining the modern compliance officer

    The compliance challenges banks face are not defined by a single rule or regulation, but by the pace, nuance, and complexity of change itself, requiring a holistic skill set for today's compliance officers to succeed, writes Mark Miller in Bank News.
    Learn More
  • Article
    Compliance
    January 06, 2026

    Banking on AI: Risk, readiness, and the next frontier

    Kris Stewart and Amy Baisden describe how AI technologies are increasingly being integrated into U.S. banks’ workflows, operations, regulatory compliance and risk management activities in the feature, “Banking on AI,” ABA Risk & Compliance magazine.
    Learn More
  • Article
    Compliance
    ESG
    January 05, 2026

    Global Corporate Survey 2025: AI Budgets, Priorities and Tech Preferences

    Download this report from Verdantix, an independent research firm, to learn about AI investment trends and technology preferences.
    Learn More
Back To Top