ComplianceFinanceAugust 05, 2025

Top seven things community banks and credit unions should look for in a technology partner

By: Sara Scott
In today’s fast-paced and highly competitive financial industry, community banks and credit unions need to leverage technology to stay ahead of the curve and meet the evolving needs of their customers. However, choosing the right technology partner can be a daunting task, as there are many factors to consider. Here are the seven things credit unions and community banks should look for in a technology partner:

1. Scalability

As a community bank/credit union grows, its technology needs will also increase. It is crucial to choose a technology partner that can scale their solutions to accommodate the institution’s growth. This will ensure that the institution does not outgrow its technology partner and have to switch to a new provider in the future.

2. Security

With the increasing number of cyber threats and data breaches, security is a top priority for community banks and credit unions. It is essential to choose a technology partner that has robust security measures in place to protect sensitive customer data and prevent unauthorized access to the institution’s systems.

3. Compliance

The financial industry is heavily regulated, and community banks & credit unions must comply with a myriad of laws and regulations. Be sure to choose a technology partner that has a strong understanding of regulatory requirements and ensures that their solutions are compliant with all laws and regulations.

4. Configuration

Every financial institution has unique needs and requirements. A technology partner should be able to tailor their solutions to meet the specific needs of the institution while staying within proven guardrails to ensure compliance and security.

5. Integration

Community banks and credit unions often have legacy systems in place that need to be integrated with new technology solutions. Choose a technology partner that can seamlessly integrate their technology with the institution’s existing systems and processes to ensure a smooth transition and maximize efficiency.

6. Support

Implementing new technology solutions can be a complex and challenging process. A technology partner should provide ongoing support and training to help the institution make the most of their technology solutions and address any issues that may arise.

7. Reputation

When choosing a technology partner, it is important to consider their reputation in the industry. A partner with a solid track record of success working with other financial institutions and regulators is more likely to provide reliable and high-quality solutions.
Community banks and credit unions should carefully consider these seven factors when choosing a technology partner. By selecting a partner that offers scalability, security, compliance, configuration, integration, support, and has a good reputation, community banks and credit unions can ensure that they have the right technology solutions in place to meet the needs of their customers and stay competitive in the industry.
Download
Download the PDF
Sara Scott
Sara Scott
Senior Director, Strategic Partnerships
Sara Scott is Senior Director of Strategic Partnerships in the Wolters Kluwer Financial & Corporate Compliance division. She leads a team responsible for managing strategic partnerships across joint sales, marketing, and product initiatives.

Looking for a compliance or digital lending partner?

Learn how our technology partners can help your financial institution thrive in the digital age.
Lean More

Related Insights

  • Article
    Finance
    May 22, 2026

    A world out of sync: A macro‑economic briefing for corporate finance leaders

    Explore the macro‑economic forces driving uneven growth and volatility. This executive briefing from CCH Tagetik and Accenture helps finance leaders plan
    Learn More
  • Article
    Compliance
    May 19, 2026

    ISO 27000 series of standards: Everything you need to know

    Explore the essentials of the ISO/IEC 27000 series. Learn about its benefits and challenges, and how to apply it to your organization.
    Learn More
  • Report
    Compliance
    May 19, 2026

    The ultimate multi-framework compliance guide

    A comprehensive guide to multi-framework compliance, explaining how Common Controls Frameworks reduce audit fatigue, eliminate duplicate work, and turn overlapping regulations into a scalable, strategic advantage.
    Learn More
  • Article
    Compliance
    May 19, 2026

    From strategy to impact: A practical guide to risk-based auditing

    Risk-based auditing aligns audit efforts with what matters most. Learn how to connect strategy, risks, controls, and testing to deliver more impactful audit results.
    Learn More
Back To Top