Product innovation, customer service excellence reflected in financial technology wins
Wolters Kluwer Compliance Solutions has earned nine 2021 International Business Awards, part of the esteemed Stevie Awards program, for product innovation and customer service excellence. The wins include a Gold-level award for OneSumX® for Compliance Program Management, several distinctions for the use of artificial intelligence to manage regulatory change, and an accolade for Compliance Solutions’ “My Account” customer service initiative.
OneSumX® for Compliance Program Management, which won in the “Best Governance, Risk & Compliance Solution” category, helps compliance professionals efficiently measure, monitor, and manage their compliance programs via seven fundamental offerings that feed into a central CPM interface, delivering a single view of regulatory risk that can be articulated across an entire organization. With interconnected topics such as risk and controls, tests, policies and procedures, and regulatory change, the solution provides financial institutions a common language, approach, and methodology in which all parts of one’s compliance program can intersect.
Among five Silver-level wins, Wolters Kluwer won “Best Artificial Intelligence/ Machine Learning Solution” for its OneSumX® ProViso solution; “Best Big Data Solution” for its OneSumX® for Regulatory Change Management offering; and “Best FinTech Solution” for its iLien for Lien Management product. CASH Suite™ also won Silver-level distinction in the “Best Business-to-Business Product” category, as did Expere® Language Translation for “Best FinTech Solution.”
Among other wins were Online Applications for the “Best Financial Services” category; TSoftPlus for Paycheck Protection Program under “COVID-19 Response, Most Valuable Technical Innovation;” and the successful “My Account” initiative, which won for “Best Customer Service Team of the Year.” As supported by customer testimonials shared in the award entry, My Account has noticeably enhanced the user experience and functionality of Wolters Kluwer’s proprietary customer support system, providing customers a comprehensive, real-time view of their account information with enhanced functionality to view account balances, outstanding invoices, order status, and tracking numbers for print orders.
“These impressive wins share a commonality in that they were conceived, developed and further refined with the direct input and feedback of our customers,” said Steve Meirink, Executive Vice President and General Manager, Compliance Solutions. “The result has been the delivery of expert solutions that effectively address major pain points, solving for challenges ranging from operational workflow issues and managing regulatory complexity to helping demonstrate compliance across their organizations. These latest industry accolades affirm and reinforce our purpose-driven mission to enable professionals around the world to make an impact of significance for their customers when it matters most.”
Now in its 18th year, The International Business Awards® honor and generate public recognition of the achievements and positive contributions of organizations and working professionals worldwide.