“We’ve heard from our customers that they spend too much time on endless rounds of email and phone tag to gather the information they need from clients each year,” said Jim McGinnis, EVP and General Manager, US Professional Market, Wolters Kluwer Tax & Accounting North America. “CCH Axcess™ Client Collaboration gives firms and their clients the tools they need to work together more effectively and efficiently. With more than 250 new enhancements planned for Tax Year 2020, we are going all-out to improve firms’ tax workflows on many different fronts.”
With most of the tax compliance work happening between mid-January and mid-April, many firms struggle to balance work during the remainder of the year. This inefficiency takes its toll on staff morale and firm profitability. Firms may hire temporary staff, and they can file extensions to gain a few extra months, but these workarounds don’t solve the core problem. Clients who meet with the firm only during the tax season are not receiving the best that firms have to offer. Improving collaboration with clients and automating non-value-added tasks are more client-friendly strategies for managing tax season compression.
The cloud-based CCH Axcess™ Client Collaboration expert solution saves firms and their clients time when engaging, onboarding, and collaborating throughout the engagement by providing each side with a frictionless experience for all communication, from secure source document collection to document organization and storage, to e-signatures.
Because client data is stored in the CCH Axcess™ common client database, firms do not need to do any additional work to set up clients, making it simpler for firms to provide the level of service their clients expect. Using only a browser, firms can create, customize, and send organizers individually or in batches. Clients can easily upload documents, ask and answer questions, and sign off on engagement letters and forms. And the firm-branded Client Collaboration hub enhances the firm’s reputation by reinforcing the firm’s logo and branding at the client touchpoint.
About Wolters Kluwer Tax & Accounting
Wolters Kluwer Tax & Accounting is part of Wolters Kluwer (WKL), a global leader in professional information, software solutions, and services for the healthcare; tax and accounting; governance, risk and compliance; and legal and regulatory sectors. We help our customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with advanced technology and services.