The Ovid, Lippincott, and Audio Digest product line support teams achieved an overall customer support satisfaction SBI rating (scale of 1-5) of 4.3 for service to individual customers and 4.7 for enterprise clients and excellence in customer loyalty. This was demonstrated by the Net Promoter Score of 83 for enterprise services, a world class score according to CRMI.
“We are incredibly proud of our dedicated global customer support teams for achieving a remarkable milestone of ten consecutive years providing exceptional customer support and are honored to be recognized by CRMI,” said Greg Samios, President and CEO, Health Learning, Research & Practice at Wolters Kluwer. “In a year that brought unprecedented challenges, this award honors our team’s unwavering commitment to putting our customers at the center of our business and ensuring that they had the support they needed to respond to great changes and excel.”
John Maraganis, CEO and resident of CRMI stated, “The Wolters Kluwer Health Learning, Practice & Research Support team has achieved our CXDNA Ultimate Ecosystem category (SUMMIT) by winning their 10th consecutive NorthFace ScoreBoard Service award for delivering world class customer service as voted by their customers, the ultimate validation and a remarkable achievement.”