Improve your digital game while mitigating your risk 
When a crisis hits, your clients count on you to be there for them. For many financial institutions, the COVID-19 quarantine was a crash course in maintaining business continuity while staying compliant and avoiding any unnecessary risks. A critical function for success is ensuring that your clients have multiple ways to connect with your banking staff and services. And, as social distancing becomes the norm, consumers are asking for even more digital capabilities.

Stay connected: Improve your digital game
Ensuring your clients have the services they need when they need them is vital not only during a pandemic, but also for the long-term. Make sure your entire digital strategy is fast, easy to use, and delivers a great customer experience. Wherever you are at on the digital journey, we have the tools, expertise and support you need to better serve your clients. Are you ready?
E-Sign
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Wolters Kluwer E-Sign

We ensure your documents are managed in a secure and compliant manner, including a strict approach to user identity management and user authentication.

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2020 Stevie Winner for Sales and Customer Service - BronzeOnline Loan Applications

Extend your digital reach and provide a better customer experience for online lending inquiries by offering a presence wherever and whenever a prospective borrower wants. 

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Digital Print and Mail Fulfillment

Let us worry about timelines while you focus on your clients. Our managed solution encompasses the entire printing, shipping and tracking process where security, timing and audit capabilities are mandatory.

Be compliant: Mitigate your risk
Compliance is everything. Our experts can evaluate your banking practices to mitigate potential risk and uncover opportunities.

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Policies and Procedures

Details matter. Our experts will ensure you have up-to-date and compliant policies and procedures so you’re ready for your next exam.

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Deposit Disclosures

Make sure you offer the same compliant content online wherever your clients want to do business by using our disclosure content across every medium.

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Mortgage Brochures

Stay consistent and in compliance with our suite of compliant mortgage lending materials, including booklets, brochures, posters and borrower information kits.

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TSoftPlus™ PPP Forgiveness Module

TSoftPlus helps you remotely manage a borrower’s forgiveness application and documents from start to finish, improving efficiency and providing a better borrower experience.

  • CRA and outsourced business service process services

    With a deep bench of experts to draw from, our consultants will evaluate the effectiveness of your program with an eye toward serving your community and earning Community Reinvestment Act credits. Our experts can additionally provide strategic direction during critical times, such as a footprint expansion, the launch of new products or services, and exam preparation. Typical engagements for Community Reinvestment Act compliance consist of: 

    • Geocoding:  Typical
    • Mapping and Report Packages
    • CRA Lending Assessments
    • CRA & HMDA Data Integrity Review
    • Data Management and Submission
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  • Fair and responsible banking

    With substantial experience analyzing fair lending data and building solid fair lending programs, our consultants examine fair lending programs, provide practical insights and advice on regulatory best practices and help prepare for or respond to regulatory exams. Typical engagements include:

    • Fair Lending Performance Baseline Analytics
    • Fair Lending Risk Review Analytics with Regression
    • Redlining Analysis
    • Comparative File Review
    • Fair Lending Program Assessment
    • Analysis of Credit Card and Consumer Loan Forbearance
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  • Compliance management

    Institutions subject to consumer compliance regulations must regularly assess their programs in the context of their current activities and heightened regulatory expectations, while always maintaining a strategic view forward. Our consultants understand how regulations impact the way financial institutions do business, and can help evaluate your compliance program, identify gaps, and recommend enhancements needed to achieve and demonstrate compliance. Typical services consist of:

    • Compliance Management System Review
    • Compliance, Fair Lending, UDAAP limited scope Risk Assessment
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  • Loan forgiveness and forbearance

    A popular subject matter, our advisors can help institutions sift through the rapid changes and help lower overall risk. Typical services consist of:

    • General PPP compliance review
    • PPP Loan Forgiveness
    • Credit Card, Consumer, and Mortgage Loan Servicing, Forbearance, Deferrals

Be confident: We’ve got your back
We understand what's at stake and we work hard to help you make critical decisions with confidence every day. We love to see you succeed! With our training, implementation and award-winning support teams, we are there to support you every step of the way.

2020 BIG Award for Excellence in Customer Service  2020 Stevie Winner for Sales and Customer Service - Silver

Let's talk
We have in-house financial industry experts that can help you walk through which solutions can help you during this challenging time. Tell us which solutions you are interested in and a team member will reach out to you.