Marie is a patient who has been discharged from the hospital after being admitted with Congestive heart failure (CHF). Once home, Marie recognizes that she must make some fundamental lifestyle changes, taking an active role in managing her heart condition and monitoring signs and symptoms that could point to another trip to the emergency room.
What is Marie’s likelihood of readmission? Heart failure consistently ranks as one of the top five principle diagnoses causing readmissions within 30 days.1 And it’s expensive for hospitals. CMS readmissions data for acute myocardial infarction and heart failure suggests that patients spend nearly a week in the hospital and these patients cost nearly $10,000 per readmission.2
But Marie isn’t on her own in her health journey. She will have access to Voice User Interface (VUI) technologies – personalized, conversational, even empathetic voice-prompted care that guides people through the challenges of recovery and enables them to become an active participant in their own health. VUI is proving to be incredibly versatile and helpful in reaching patients: from educating them to ensuring compliance and adherence to medication routines and motivating patients to carefully self-manage their care once they are home.
VUI can also capture data that is rarely tracked as a form of outcomes: patient-reported data. Patient-reported outcomes data is the “holy grail” among providers and life science companies looking to tap this rich data set as a way to better understand patients’ overall health, their adherence to medications and behavior change.
Since Marie will be answering questions in response to prompts about her vital signs, pain or discomfort, physical signs like swelling and her adherence to medications, her providers will now have the opportunity to provide personalized, consistent, follow-up care based on her feedback during recovery.