Tax & AccountingNovember 03, 2025

Digital audit transformation: Onboarding clients and engagement set-up

By: Wolters Kluwer Tax and Accounting

Let's be honest. Client onboarding has never been anyone's favorite part of the audit process. It's that necessary evil that kicks off every engagement: mountains of paperwork, endless data entry, and the constant worry that something important might slip through the cracks.

Forward-thinking firms are completely reimagining this process.

The old way just won’t cut it anymore

We've all been there. Junior staff members hunched over keyboards, manually entering client information for the hundredth time this month. Project managers juggling multiple spreadsheets to track who's supposed to be doing what. Partners nervously double-checking everything. It's inefficient, error-prone, and frankly, a waste of talented people's time.

The stakes are higher than ever, too. Regulatory requirements keep expanding, client expectations are through the roof, and nobody has extra time to spare. Something had to give.

AI will be your new onboarding assistant

Artificial intelligence is changing how we think about onboarding and transforming what's possible.

Say goodbye to data entry drama

Remember spending hours typing client information into multiple systems? AI will soon pull that standardized data directly from client systems and populate everything automatically.

No more typos, no more inconsistencies, no more mind-numbing repetition. The technology handles the grunt work so your team can focus on client service.

Workflows that actually make sense

Instead of forcing every engagement through the same generic checklist, AI can create custom workflows based on the specific type of audit you're doing. A nonprofit audit gets a different setup sequence than a manufacturing company.

A first-year client gets more attention than a long-term relationship. It's like having an experienced senior manager who knows exactly what each engagement needs.

Staying on top of everything

These AI systems don't just create task lists and walk away. They actively monitor progress, send reminders when deadlines approach, and even flag potential issues before they become problems. It's like having a project management assistant who never sleeps.

Setting the stage: Audit readiness & resource allocation

A smart onboarding process lays the groundwork for the entire engagement. That’s where AI-driven risk assessment tools step in.

When you open a new engagement, you can start with a series of tailoring questions that shape the entire audit plan. For example:

  • Is this a first-year or recurring engagement?
  • Which industry-specific considerations apply?
  • What type of plan or approach should you take (substantive or combined)?
  • Which assertions are relevant for different types of risk areas?

Your answers determine which forms, letters, and procedures appear automatically in your workflow. First-year clients might trigger an engagement letter specific to new audits, while a second-year audit could skip redundant steps and bring forward prior-year documentation for reference.

Over time, firms can turn these tailored engagements into templates, reducing setup work for future clients in the same industry. And when AI already has engagement and transaction data, it can go further by suggesting relevant assertions, highlighting high-risk areas, and proposing an optimal testing approach before fieldwork even begins.

Smarter scheduling and resource allocation

Risk assessment is only part of the equation. You also need the right people in the right place, without burning hours on manual scheduling.

AI-enabled calendar tools analyze staff availability, skill sets, and current workloads to suggest optimal assignments. If one team member is overbooked, lacks the necessary expertise, or hasn’t connected with a client in weeks, the system can flag the issue and propose a swap.

Some platforms even measure schedule optimization goals, such as aiming for 90% efficiency, so you can see at a glance which engagements need better resource alignment. The result? Less time spent shuffling calendars and more time delivering value to clients.

AI automation to watch

Client onboarding and engagement set-up
  • Automate client data ingestion
  • Initiate and monitor tailored workflows
  • Deploy automated onboarding tasks
  • Run automated conflict checks
  • Assign and schedule staff

OUTCOME: Streamlined setup process with reduced risk and faster engagement initiation.

The technology foundation

Building this enhanced onboarding capability requires a robust technology infrastructure, leveraging integrated CCH AxcessTM solutions for your audit workflows:

Firms that embrace AI-driven onboarding will set themselves up for smoother engagements, happier staff, and better client relationships.

Wolters Kluwer Tax and Accounting

Wolters Kluwer Tax and Accounting is a leading provider of software solutions and expertise that helps tax, accounting and audit professionals research and navigate complex regulations, comply with legislation, manage their businesses and advise clients with speed and accuracy.

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