Consumer attitudes toward care and cost are changing. A recent Wolters Kluwer survey of ~2000 U.S. consumers and healthcare providers examined attitudes surrounding breakdowns in care, how costs shape care decisions and the influence of a broad lack of transparency within the healthcare system.
Findings from the report, Mending HealthCare in America 2020: Consumers & Cost, showed alignment and deep divisions in how consumers and providers view healthcare. The survey explores what consumers want from the healthcare system and how care breakdowns and high costs impact behaviors. This infographic takes you inside the mindsets of consumers and helps you understand how their voices are changing the future of healthcare.