From strategy to scale: how Wolters Kluwer delivers enterprise grade AI

What is the AI Center of Excellence, and what role does it play at Wolters Kluwer?

The AI Center of Excellence (AI CoE) is the backbone of Wolters Kluwer’s enterprise AI strategy.

It’s powered by 15 years of our investments in AI, and it ensures every professional domain we touch —Health, Tax & Accounting, Legal & Regulatory, Financial & Corporate Compliance, and Corporate Performance & ESG—sets the standard on consistent, scalable, and responsible AI capabilities.

In practice, the CoE brings together 7000 technologists across our company globally and pairs them with professional domain experts to accelerate innovation and ensure safe deployment of AI at scale.

This cross-functional team makes sure that AI is built into our customers’ core workflows responsibly and consistently – whether those new, AI-powered workflows are resulting in faster and more powerful clinical decisions and legal research, or other professional domains like simplified tax filings.

Why is Wolters Kluwer uniquely positioned to lead with an AI Center of Excellence?

For 200 years, we’ve been in the business of fueling responsible decision-making, and our legacy positions us as a leader in AI in four ways:

1. We have decades of unique, proprietary expert-curated content
2. Our products and services are deeply integrated into workflows of highly regulated industries
3. Our work is built with experts-in-the-loop at the core, ensuring accuracy, safety, and explainability
4. We have 15 years of developing and investing in cloud and AI, fit for our customers’ purposes

This creates a moat that is extremely difficult for competitors to replicate—no general-purpose model can substitute for expert reasoning grounded in verified content.

How does the AI Center of Excellence ensure responsible and safe AI?

Every AI solution is built with expert oversight at every stage—design, testing, validation, iteration—not simply at the end.

Key pillars include:

• Privacy built in from the ground up
• Model grounding using proprietary content to prevent hallucinations
• Human/expert in the loop validation
• Transparent, explainable outputs

Rigorous governance that meets ever-changing enterprise and regulatory standards

This ensures our AI is professional-grade, safe, and trusted, especially in high-stakes environments like healthcare, tax, and compliance.

How does the AI Center of Excellence make Wolters Kluwer future ready?

By consolidating AI infrastructure, talent, and governance, the CoE ensures that:

• The tools that we’re building today are ready to instantly evolve from generative to agentic and fully autonomous workflows
• New AI capabilities can be deployed rapidly across all our business units
• Investments in cloud, APIs, and AI architectures compound over time

This reinforces the company’s position as a global leader in expert solutions powered by AI.

What is FAB (Foundation and Beyond)?

FAB is Wolters Kluwer’s proprietary, patent pending GenAI enablement platform designed to rapidly and safely scale generative and agentic AI across the enterprise.

It provides:

• Model pluralism — choose the right model for the right job
• Reusable agentic capabilities
• Finetuning with proprietary, expert curated data
• Low friction experimentation environments (Pinboard, Labs)
• Enterprise grade governance, security, and compliance
• Integration via APIs and cloud native architecture

FAB accelerates development cycles and ensures AI is embedded—not bolted on—into critical workflows, enabling end-to-end automation.

How does FAB support agentic AI and workflow transformation?

Agentic AI is the next frontier: systems that plan, act, and execute multistep workflows on behalf of users. FAB makes this possible by providing the underlying architecture for:

• Multiagent orchestration
• Workflow automation
• Context aware task execution

Integration with external systems via secure gateways

This allows Wolters Kluwer to transform complex workflows—clinical decision support, tax preparation, audit review, legal research, regulatory compliance—into intelligent, automated experiences.

What is Wolters Kluwer’s long-term vision for AI?

We see a future where professionals (clinicians, accountants, lawyers) can focus their time on their clients while AI handles routine administrative tasks autonomously. The expert stays in full control but can now operate with far greater speed, accuracy and impact. And we get there by:

1. Accelerating pace of innovation through FAB and centralized AI governance
2. Deepening integration into customer workflows through agentic AI and partnerships (e.g., Microsoft Dragon Copilot)
3. Ensuring safety, trust, and transparency in every deployment

This positions Wolters Kluwer to shape the future of expert work across every profession we serve.

How different is Wolters Kluwer when it comes to AI?

Our tagline is When you have to be right. That means trusted, verified, transparent, and explainable AI. That is what we focused on immediately, and that has been a true differentiator for us. We talk about it in our AI principles, and that's going to continue to carry us forward.

So, we took a principles-first approach to AI. So not just technology led. We focus on our key strengths, which is our expert, curated verified content, and our network of subject matter experts and domain experts across several different fields. That is key to getting, AI right – more so than just the technology.

We’re making sure that we're not replacing, but rather augmenting our customers, who generally are experts in their fields. We’re giving them the ability to verify themselves, give them the proper context,

and make sure the machine is not taking over. That is key. It helps mitigate the risk and helps improve the experience and the solutions over time.

What makes Wolters Kluwer’s AI different from “free” or general-purpose AI tools?

Three differentiators:

• Trusted & Verified Content — decades of proprietary, expert reviewed data
• Expert in the Loop — clinicians, tax analysts, lawyers continually refine outputs
• Enterprise Grade Safety & Governance — required by regulated industries

Clinicians, accountants, and legal teams cannot rely on models trained on unverified public data. They need precision, safety, explainability, and auditability—areas where Wolters Kluwer leads.

What sets Wolters Kluwer apart from the competition?

It’s really three things that set Wolters Kluwer apart.

First, we have decades of experience in every field we are active. We have teamed up with our customers and really are an integrated part of their ecosystems. Be it in Health, Legal, Regulatory, Finance, Compliance or ESG: Wolters Kluwer is the partner for professionals!

Second, we have unmatched, trusted content and data in the domains where we are active.

Third, we offer unrivaled software solutions via the cloud to maximize output and improve workflow of professionals. As a software provider, you must know your customer, need to know their business and you need to have a deep understanding of both. Only then will you be able to truly add value with AI.

We developed a strategy that we call Expert AI and it's really AI solutions by experts, for experts. This is a focus on expert in the loop at every stage of design, validation and testing.

What is Expert AI?

Expert AI is a software solution that helps professionals work faster and make smarter decisions, powered by trusted, expert-curated content. Built with the latest AI technologies, these products deliver advanced features that customers can rely on with confidence.

What sets it apart is proprietary content curated by experts, for experts — combined with a privacy-by-design architecture and model grounding that rigorously protects user data. This makes our AI not only powerful, but trustworthy.

It is a core part of our broader AI strategy that is grounded in more than a decade of AI investment and innovation. It combines deep domain expertise, responsible AI principles, and close collaboration with customers and technology partners to deliver transformative solutions across healthcare, tax and

accounting, legal and regulatory, financial and corporate compliance, corporate performance, and ESG.

Is safety really such an issue when it comes to AI?

Safety is key when you’re working in highly regulated areas. The stakes are high and you cannot risk using any type of software or AI that gives you answers that cannot be trusted. Or answers that cannot be traced back to a source. Or when it is unclear whether personal information is being harvested. For Wolters Kluwer trust is paramount! Professionals use our solution when they must right. Our customers are active in highly regulated areas and for good reason. Be it in Health, Legal, Regulatory, Finance, Compliance or ESG: Wolters Kluwer is the partner for professionals! We use trusted and verified content, and we do not compromise on the ability to audit, understand, and explain. Where did these guidelines and recommendations come from? Our customers can always trace back to the source, and that has been key to our thinking.

How important is ‘AI you can trust’?

Trust is super important. Our customers are active in highly regulated areas and for good reason. Be it in Health, Legal, Regulatory, Finance, Compliance or ESG: Wolters Kluwer is the partner for professionals!

Trusted AI comes first and foremost. The key, the focus, is that our customers must be right.

We use trusted and verified content, and we do not compromise on the ability to audit, understand, and explain. Where did these guidelines and recommendations come from? Our customers can always trace back to the source, and that has been key to our thinking.