Understanding AI agents and their capabilities
AI agents are autonomous digital systems capable of observing, reasoning, and acting. Unlike traditional automation scripts, which follow predefined rules, AI agents can perceive environments, make decisions, and learn from results.
There are three broad categories to consider:
- Task-based agents complete a defined goal, such as approving invoices or responding to tickets.
- Generative agents create new outputs, such as code, images, or written content.
- Multi-agent systems where multiple AIs collaborate and sometimes negotiate or compete.
Autonomy makes AI agents invaluable for businesses that are always looking for ways to be more efficient, but AI agents are also extremely dangerous if used maliciously. A single malicious AI agent can now execute automated attacks across multiple systems simultaneously or perform automated fraud across thousands of transactions without human assistance.
The bright side: AI agents as protectors
Before we look at how things go wrong, it’s important to understand why AI agents have become indispensable. Organizations across all sizes and industries, both public and private, are deploying AI agents. Some example use cases include:
- Detect anomalies in financial data before fraud occurs
- Correlate security alerts across systems faster than humans
- Predict cyber threats by analyzing patterns across millions of data points
- Automate investigations and reduce analyst fatigue
For example, AI-powered fraud detection agents can perform IT security monitoring and control procedures. Current monitoring could include continuously tracking user behavior, flagging abnormalities such as deviations in login times, downloading large data volumes, or attempting to log into the network from unfamiliar locations. In cybersecurity, AI agents can operate continuously to prevent and detect threat actors, as well as to isolate compromised devices before malware spreads.
AI agents already save billions of dollars annually. Unfortunately, the same speed, autonomy, and adaptability features that make them powerful are precisely what enable automated fraud and automated attacks to be so effective when AI falls into the wrong hands.
The dark side: Rise of automated fraud
Automated fraud occurs when criminals use AI agents to perform or scale fraudulent activity without direct human intervention. Instead of sending just one phishing email, an AI agent is capable of sending and personalizing millions of emails, each tailored to the target’s language, tone, and behavior. Even if the most sophisticated controls can prevent 90% of phishing attacks, the 10% that slip through account for tens of billions in losses.
Modern AI systems fraudulently generate synthetic identities, deepfake voices, and forged documents so realistic that even trained professionals struggle to detect them. Some of the most prevalent schemes include:
- AI-generated phishing: Fraudsters deploy natural-language models to craft convincing emails that evade spam filters.
- Deepfake CEO scams: Voice-cloning AI mimics executives, instructing employees to wire money or reveal credentials.
- Synthetic identity fraud: Machine learning combines stolen personal data to create entirely new identities, complete with social media footprints and transaction history.
- Invoice automation scams: Malicious AI agents alter payment instructions in legitimate invoices, rerouting funds before detection.
Recently, a multinational firm lost over $25 million when employees followed directions they believed were given during a video call with the CFO, but it was actually a deepfake created by AI. The fraudster’s agent had not only cloned the CFO’s face and voice but also responded intelligently to staff questions in real time. This wasn’t some digital con artist with a script. It was an autonomous fraud agent executing automated fraud across multiple communication channels simultaneously.