HealthMarch 10, 2024

Improving care delivery and addressing clinician burnout with an UpToDate enterprise solution

UpToDate consolidates solutions to create an integrated suite for healthcare providers & patients, enabling informed decisions & patient-centered care.

The healthcare industry is at a crossroads, facing a myriad of challenges that threaten the quality of care and the well-being of clinicians and patients. Recent statistics highlight the severity of these issues: a study by the American Medical Association (AMA) found that over 40% of physicians report experiencing burnout, while the Association of American Medical Colleges predicts a shortage of up to 139,000 physicians by 2033. Coupled with the increasing complexity of care and the need for larger, more collaborative care teams, these challenges underscore the urgent need for innovative solutions. Let’s take a closer look at the challenges:

Challenges of clinician burnout

The AMA is not the only organization sounding the alarm – the CDC issued a warning that burnout among healthcare workers “has reached crisis levels.” And the same is relayed in the work that we do with clients day in and day out.

Increasing care complexity

Clinicians also face countless challenges every day, from navigating complex care situations to staying up-to-date with the latest medical advancements. In medicine, there are many grey areas where guidance is unclear and rarely answered directly in literature. Research shows that the average doctor has 15-20 unanswered questions daily. These life-changing moments can at minimum add to wasted time and unnecessary procedures, and at worse create the risk of negative consequences for patients.

Strained care team collaboration

Even the most experienced healthcare teams are struggling to keep up with patient complexity and the abundance of big data to align on a coordinated care path. This, coupled with the current and predicted healthcare staffing shortages, creates uncertainty and places additional strain on care teams.

Staffing shortage crisis

There is a shortage of doctors in the US, with contributing factors that include an aging population, an increasing number of patients with chronic conditions, and limited access to medical school. As of October 2023, more than 83 million people in the United States live in areas that lack sufficient access to a primary care physician according to AMA reports. This shortage presents a looming public health crisis, with more patients experiencing delays in accessing medical care.

Disengaged patients

Patients, and health consumers at-large, are also experiencing burnout and disengagement due to access issues and waning confidence in the healthcare system. A Gallup poll revealed that 38% of Americans reported skipping or delaying medical care in 2022, either for themselves or their family members. This is the highest percentage since 2001.

Need for unifying care delivery that is patient-focused

To address these challenges, we are committed to providing a comprehensive suite of solutions, built for the enterprise, that promote the most optimal workflow for every member of the care team, including the patient. With patients being more knowledgeable and engaged in their healthcare than ever before, healthcare providers must adapt to meet their needs and prioritize proactive, coordinated, and patient-centered care to effectively manage complex patients.

At Wolters Kluwer, we recognize the importance of unified solutions that accommodate the entire care delivery and patient journey. To achieve this, we are bringing together our market-leading solutions Lexicomp®, Emmi®, and Digital Health Architect™ under the UpToDate® brand, to sit side-by-side with our Medi-Span® clinical drug data. This will create a fully coordinated suite of offerings for enterprises and healthcare professionals, supporting care teams, patients, and all stakeholders across the ecosystem.

Healthcare systems require a multifaceted approach to realize sustainable change in clinical team enablement. UpToDate fills an important information gap and helps clinicians modify care decisions: 30% of UpToDate topic views lead to modified decisions and having answers to all clinical questions could change five to eight patient management decisions each day.

Clinicians can quickly locate information on a range of harmonized clinical and drug topics and easily link between both resources, saving clinicians precious time.
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Commitment to scalable and innovative solutions

We are focused on leveraging technology, data, and analytics to ensure our clinical decision support (CDS) solutions remain at the forefront of the industry and meet the needs of our clients. At our foundation, UpToDate provides evidence-based, physician-authored resources that serve as a primary and trusted source to make the right value assessment at the point-of-care. For over 30 years, clinicians around the world have relied on the evidence-based clinical content in UpToDate to make the best possible decisions for their patients – even when the evidence isn’t clear. Expert, practicing authors, editors, and peer reviewers from around the world apply their deep domain expertise to critically evaluate the literature and best available evidence.

Soon select providers will have access to our AI Labs, which generate summaries that answer exact questions and surface the next best question based on editorial expertise and data. Our solutions provide users with the most relevant and valuable answers to natural language questions, enabling informed decisions that keep patients on the critical care pathway. AI Labs is powered by UpToDate content and offers Clinical Generative AI, which is dedicated to the responsible testing, development, and implementation of generative AI for healthcare.

We are incredibly excited about this next step in the UpToDate journey. We will now have the most complete offering in the industry supporting the entire care team, including the patient. Uniquely powerful for both organizations and individuals the new UpToDate supports the entire care team in ways the competition simply cannot touch.

Under the UpToDate brand, the UpToDate Enterprise suite is designed for healthcare organizations and includes:

In addition, we continue our dedication to providing solutions to individual practitioners through our UpToDate Pro suite.

The UpToDate suite, along with Medi-Span, our acclaimed drug data solution, represents our commitment to unified clinical decision and referential tools. Our solutions empower every member of the care team to operate at the top of their license, improving the speed and quality of decision-making in healthcare and resulting in better patient outcomes.

Customer partnerships are vital to our success and drive our strategy, and we are committed to working closely with our clients to innovate and deliver solutions that meet their unique requirements. Our clients are using our products and providing award-winning care for their patients. We are committed to our clients' success and strive to evolve our solutions to ensure they are seen as providers of the future in the industry.

Let’s work together to achieve what matters most - positive healthcare outcomes for all.

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Jason Burum
Vice President and NA Provider Segment General Manager, Health Clinical Effectiveness

Jason Burum is a healthcare industry thought leader with more than 20 years’ experience leading and deploying cloud-based (SaaS) digital health and collaborative clinical enterprise workflow solutions.

UpToDate Enterprise Suite

Unified clinical solutions for the entire healthcare continuum.

Align your care teams, business leaders, patients, and members with unified, evidence-based clinical, drug, and engagement solutions trusted by global clinicians for over 30 years.

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