You know it is time to change processes and technologies when the old ways no longer work—or won’t work—for your corporate legal department (CLD). You also know that technological change can lead to better results, including increased efficiencies and greater value creation.
But do you know how to implement and effectively manage change in your organization?
Answering that question affirmatively is critical for your CLD’s success, especially since the need for change is accelerating. The COVID-19 pandemic has forced organizations to become even more laser-focused on efficiencies and value. Simultaneously, technologies like AI, machine learning, and predictive analytics are redefining the way CLDs approach virtually every aspect of legal operations, from bill review to law firm selection. They’re helping CLDs increase productivity, efficiency, and cost management.
Unfortunately, implementing any new technology—even one with significant benefits—inevitably presents a change management challenge. After all, it’s human nature to resist anything new or disruptive. That’s probably why many organizations continue to lag when it comes to managing change that drives the adoption of new legal technologies. In fact, the 2020 ACC Legal Operations Maturity Benchmarking Report found most in-house functions are at the beginning or in the middle of the maturity curve when it comes to change management.
Clearly, improvement is needed. But where to start? How can you become more technologically mature so you can enjoy the benefits, rather than experience the pain, that change brings?
Three keys to successful change management
Wolters Kluwer’s ELM Solutions has many years of experience working with CLDs to help them navigate change within their organizations. That vast amount of expertise has taught us many things about what works and what does not.
First, change should never be approached in a “one size fits all” manner. Every CLD is different. For some organizations, an incremental approach to technological changes is best, while for others a more ambitious strategy is necessary. Customizing the right approach for your situation is key to success.
Second, change isn’t just about the CLD. Any changes made will most likely impact the firms you work with. Communicating the benefits of change, both internally and externally, is an important part of change management.
Third, change is as much about culture as it is technology. The organizations that tend to be the most successful when it comes to change management are those that embrace agility and flexibility. They also understand that change is an evolutionary process; they are committed to continuous improvement to ensure long-term success.
Learn how to make change happen
Change doesn’t just automatically happen; it requires a catalyst. That catalyst must have expertise in showing CLDs how to streamline workflow processes, arm teams with actionable intelligence for better decision-making, and make their lives easier and more informed.
Wolters Kluwer’s ELM Solutions has been that catalyst for many organizations across several industries. We’ve worked with CLDs both large and small on various levels of the maturity scale. And we are excited to share our knowledge in our new eBook, Make Change Happen.
Make Change Happen focuses on how we help our clients manage change through:
- Advanced technology
- Domain expertise
- Success management
The eBook features practical recommendations on how to manage change in each of these areas. It includes use cases of customized management programs we’ve created for different companies and the results those companies have seen from successfully implementing change. It also features interviews with several top ELM Solutions executives who provide their unique perspectives and expertise on a wide range of topics, including how advanced technologies are helping to solve challenges, advice on how to introduce change in an organization, the importance of adaptability and communications, how to define and measure success, and more.
With the right partner and action plan, successful change management is within your reach. Download Make Change Happen today to find out how we help CLDs implement changes that make teams more productive, efficient, intelligent, and informed.