Explore how leadership, multidisciplinary collaboration, and technology can help healthcare organizations build cultures of continuous improvement and sustain improvements in quality, safety, and patient outcomes.
Healthcare organizations face growing pressure to improve quality, safety, and patient outcomes, but lasting improvement requires more than siloed initiatives. It requires leaders who create the conditions for change, multidisciplinary teams that collaborate effectively, and technology that helps organizations coordinate, measure, and scale improvement efforts.
Join experts from the National Association for Healthcare Quality (NAHQ) and Health First to explore how organizations are building cultures of continuous improvement. Through leadership insights and a real-world case study, attendees will learn practical strategies for:
- Engaging executives in quality improvement
- Fostering cross-disciplinary collaboration
- Strengthening quality improvement oversight and knowledge sharing
- Demonstrating the value of improvement initiatives
- Connecting people, processes, and trusted resources across the improvement lifecycle through technology
Attendees will leave with practical strategies for creating a more coordinated, sustainable approach to quality improvement, one that strengthens organizational performance and prepares teams for the future.
Accreditation Council for Continuing Medical Education (ACCME), National Association for Healthcare Quality (NAHQ), and American Nurses Credentialing Center's Commission on Accreditation (ANCC) will award 1.0 continuing education contact hour for completing this activity.
Criteria for earning contact hours:
- Attest to viewing at least 50 minutes of the webinar
- Complete a post-activity evaluation
Panelists:
Carole S. Guinane, RN, BSBA, MBA, FNAHQ, CPHQ, BBSS, is the CEO and Founder of White Bee LLC, a healthcare consulting company focused on clinical, operational, financial, and quality improvement strategies. She has held senior executive roles in major healthcare systems across the country, leading ambulatory surgery, orthopedic service lines, quality improvement, and business development initiatives. Her work has produced nationally recognized outcomes, including improved patient satisfaction, significant cost savings, revenue growth, and top national rankings for ambulatory surgery centers. A past president of the National Association for Healthcare Quality, Carole is also an author, speaker, board leader, and nationally respected voice in healthcare quality and operational excellence.
Chhavi Gupta, PhD, MBA, LSS Master Black Belt, CPHQ, is a healthcare quality and performance improvement executive with extensive leadership experience driving operational excellence, patient safety, and clinical quality transformation across complex health systems. Combining a PhD in research with an MBA and advanced certifications in Lean Six Sigma and healthcare quality, she brings a unique blend of analytical rigor, strategic leadership, and operational expertise to healthcare improvement initiatives. Currently serving as System VP Quality & Reg Compliance at Health First, Dr. Gupta is passionate about developing future healthcare leaders, promoting evidence-based decision-making, and advancing innovative approaches to healthcare quality.
