Our Commitment

Wolters Kluwer Canada Limited (the Company) is committed to excellence in serving all customers including persons with disabilities. The Company endeavours to understand and comply with legislative requirements as they relate to customers, our business, and our employees. We are committed to treating all people with respect and in a manner that serves their personal dignity.

We believe in integration, and we are committed to meeting the needs of people with disabilities.

We are fully aware of and are proactively working toward compliance with the Accessibility for Ontarians with Disabilities Act (AODA), to which end we have established documented policies and procedures to ensure all individuals, including those with disabilities, are treated with dignity and respect.

The Company is committed to take all reasonable action to ensure that people with disabilities have the same opportunity to access our goods and services as other individuals.

Feedback Process

Wolters Kluwer Canada Limited welcomes feedback concerning the way our goods and services are provided. Individuals with disabilities may provide feedback via telephone, e-mail, or in writing, or may request alternate methods of communication if necessary.

In writing: Customer Service, Wolters Kluwer Canada Limited, 300-90 Sheppard Avenue East, Toronto, ON, M2N 6X1.

Telephone: 1-800-268-4522

Email: [email protected]

Privacy will be respected, and all feedback will be reviewed for potential action to improve the Company’s provision of goods and services. Based on the nature of the request, feedback will be directed to an appropriate contact person within the Company, who will respond within seven (7) days of receipt.

Provision of Accessible Formats

Wolters Kluwer Canada Limited will make every reasonable effort to provide, on request, information in an accessible format or with communication supports to people with disabilities, in a manner that takes into account their disability. Requests can be submitted via telephone, email or in writing as per the contact information in the previous section.

View our  Corporate Policy.

View our Accessibility Plan.