The ability to enter complaints via an incident template formatted to your complaint data requirements.
A compliance management system for tracking and monitoring complaints
The OneSumX for Complaint Management system guides the user through data entry to capture required complaint information, including attributes such as category, severity, priority, product/process name, customer information, preliminary findings, due dates, and more.
OneSumX for Complaint Management provides:
The ability to enter complaints via an incident template formatted to your complaint data requirements.
A complaint workflow, escalating to an appropriate resolution path including investigation, sign-off and reporting.
The ability to categorize and set a resolution target date on each complaint.
The ability to create ad hoc reports on all data gathered related to complaints including categorization and aging.
The capability to tie all complaints directly to existing risks and/or controls in the compliance management system to inform future risk assessments.
The capability to tie complaint management directly to audit tests in order to validate proper controls are being executed.
Frequently asked questions
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Q1. What is OneSumX® for Complaint Management?OneSumX® for Complaint Management centralizes complaint intake, investigation, workflow management, and reporting to support oversight across the organization.
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Q2. How are complaints captured and categorized?The solution provides guided intake workflows with configurable fields for complaint category, severity, priority, and service level expectations.
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Q3. How does it support investigation and resolution?Complaints can be tracked through investigation, response, and resolution stages using structured workflows that support consistency and documentation.
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Q4. What analytics and reporting are available?Analytics and reports help teams identify complaint trends, root causes, and resolution performance to support program improvement.
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Q5. Who typically uses Complaint Management?Compliance managers, chief compliance officers, and legal teams use the solution to oversee complaint handling and regulatory reporting obligations.
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