All of Ovid’s products require a signed license agreement before access can begin. Ovid and its publishing partners require this license agreement to ensure appropriate and fair usage of the software that Ovid provides and the content that Ovid licenses. Your Ovid sales representative will provide you with Ovid’s License Agreement, which will cover access to your Ovid subscriptions.
Ovid configuration information
Ovid web applications require the following minimum browsers:
- Chrome: Version 30 or greater
- Internet Explorer: Version 11 or greater
- Microsoft Edge: All versions are compliant.
- Firefox: Version 24 or greater; for versions 24-26, TLS 1.2 is disabled by default so you will need to enable it in the browser settings if this hasn’t already been done.
- Safari: Version 7 or greater
- Safari mobile: Version 5 or greater
The Ovid applications that are covered by these standards are Ovid and Ovid LinkSolver. Ovid products require that JavaScript and cookies are enabled.
To view PDF files in the Ovid applications you will need the Adobe Acrobat Reader. If you are experiencing difficulties utilizing our services with any other browser application, we recommend trying the above versions to correct the issue.
Ovid is focused on delivering standards-compliant applications. By following common standards such as CSS and DOM, Ovid will be designing products that leverage powerful technology while ensuring that our solutions are compatible with our customer’s system environments.
Important system information for optimizing performance and access
Browsers
For best performance, we recommend using a browser with a fast JavaScript engine. We recommend using the latest version of either Firefox or Chrome. Internet Explorer Compatibility Mode is not supported, so please ensure that ovid.com is not included in the list of sites added to compatibility view or the local intranet zone in your IE browser settings.
Here are the browser requirements for products sold through Ovid, such as Acland’s Anatomy, Bates’ Visual Guide, LWW Health Library and 5MinuteConsult. They are as follows:
Windows PC (7 and above)
- Internet Explorer 7 (Except newer “responsive” sites)
- Internet Explorer 8 (Older browsers will not react to responsive breakpoints like newer browsers and may lose minor functionality. Overall the user will have a good experience.)
- Internet Explorer 9
- Internet Explorer 10
- Internet Explorer 11
- Mozilla Firefox (Latest Version)
- Google Chrome (Latest Version)
Apple OSX
- Safari 10.8 (Not supported for Desktop PC)
- FireFox 24
Android Phone or Tablet (Honeycomb and above)
- The device’s native browser—Android browser or Chrome in latest version of Android (latest version)
iOS on iPad, iPhone, iPod touch
*Windows Edge is a modern, standards-compliant browser supported by Silverlight. Like any browser it will have small idiosyncrasies and variances from other browsers. However, we expect a high degree of compatibility with our sites and Windows Edge.
URL information for firewall/proxy administrators
Ovid recommends that you allow users to connect to all of the following to ensure uninterrupted access for users:
- *.ovid.com
- *.net.jbisumari.org
- *.visualdx.com
- *.visiblebody.com
- *.wolterskluwer.com
- *.ovidds.com
- *.tdnet.com
- *.dsstatic.net
- *.lww.com
- *.wkhpe.com
If that is not possible, we recommend that you allow access to the following service URLs, depending on which products you subscribe to (this is not the preferred method).
Ovid
JBI SUMARI
LDI
eJP
Visible Body
Lippincott Nursing Solutions
View Ezproxy config.txt settings for Ovid here
Note about bookmarking:
If you wish to bookmark Ovid pages, please use ovidsp.ovid.com only. Including “dc1”, “dc2”, etc could compromise your access to Ovid. For example, do NOT bookmark URLs like these: ovidsp.dc1.ovid.com or ovidsp.dc2.ovid.com.
If your network configuration requires detailing specific names, please review the following entries. If you whitelist *.ovid.com then there is no need to add these specific targets. Whitelisting the CNAMES (*.dc1.ovid.com and *.dc2.ovid.com) or *.ovid.com will be sufficient for many customers.
Network traffic between Ovid and your site
All network traffic from Ovid to your site should be in response to requests which users have generated. Thus, if your site is using a stateful packet inspection (SPI) firewall, you should not have to open any ports on your firewall. Email is the exception, and you should allow TCP/25 from the address ranges listed below.
Should you use a non-SPI firewall, you will need to allow ephemeral (high numbered) TCP port access from the following IP address ranges. Ovid runs out of two AWS regions, EU-WEST-1 and EU-EAST-1. The AWS URL to reference for IP information: https://docs.aws.amazon.com/general/latest/gr/aws-ip-ranges.html#subscribe-notifications.
To ensure proper delivery of email, customers are encouraged to explicitly whitelist our mail server IP addresses and email accounts: 54.240.44.35, [email protected], [email protected], [email protected], [email protected], [email protected], and [email protected].
Note about blacklists
As protection against spam, it’s common for companies to enlist the use of “blacklists.” Blacklists are lists maintained by independent organizations containing addresses of mail servers believed to be used to produce spam. Ovid’s mail server and the IP addresses used to send alerts included above, at times can inadvertently get listed on these blacklists. This happens because our alert system is quite popular by our customers and as such, produces enough emails that it can occasionally be mistaken for spam distribution. Unfortunately, for customers who haven’t explicitly listed our mail server IP as valid, the blacklist causes their mail server to reject connections from our mail server.
Once Ovid learns of any inadvertent blacklisting, we have the IP removed from the blacklists; however, we can’t guarantee it won’t end up back on them at some point in the future. To avoid problems with email delivery for users of Ovid’s AutoAlert and email functions, we strongly recommend our customers add the ranges above to be explicitly whitelisted.
If you have any questions, please contact your Ovid Technical Support team.
*Last Updated October 2020
