HealthJuly 30, 2019

Wolters Kluwer to resent at second annual Voice of Healthcare Summit

Freddie Feldman, Voice Design Director, will discuss IVR’s lessons for voice & health.Today, Wolters Kluwer, Health, a leading global provider of trusted clinical technology and evidence-based solutions, announced that Freddie Feldman, Voice Design Director at Wolters Kluwer, Health, will present at the second annual Voice of Healthcare Summit. The conference is being held August 5-6, 2019 at the Joseph B. Martin Conference Center at Harvard Medical School in Boston.

Feldman’s presentation will take a closer look at the evolving role of phone-based provider-patient communication in healthcare against the backdrop of voice assistants like Amazon’s Alexa, Apple’s Siri and Google’s Assistant. As the novelty of voice assistants gives way to promising new healthcare applications, Feldman believes phone-based communication still offers distinct advantages when it comes to patient engagement strategies and patient-centered care.

Feldman will discuss how to unlock the tremendous value that today’s sophisticated Interactive Voice Response (IVR) technology like Emmi can bring to healthcare, including a touching account of one client’s true story of how Emmi IVR technology helped to save a patient’s life. The session, “IVR's Lessons for Voice and Health” (session #132) takes place on Monday, August 5, 2019 from 1:40 p.m. - 1:55 p.m.

“Let’s face it, not every conversation should be announced to the whole room, especially when it comes to personal health matters. IVR gives us a method of communication that people are most comfortable with, human voice across the telephone—especially for sensitive conversations,” said Feldman. “Even with promising voice devices and tech transforming the healthcare landscape, IVR is thriving a  go-to technology alongside today’s voice assistants. Coupled with a real human voice and an array of natural, flowing dialogues built with artificial intelligence, IVR for healthcare has come a long way from impersonal reminder robocalls.”

Feldman adds, “As part of a patient’s care transition from hospital to home, smartly-designed phone interactions remain the best way to connect with patients. For example, care management teams can use IVR to check in on patients, from those with acute conditions that might only need one post-discharge phone call to those needing palliative care and extended monitoring at home.”

The Voice of Healthcare Summit is the leading event for healthcare voice and AI technology, bringing together more than 500 healthcare professionals, executives, practitioners, insurers, technologists and others to examine the growing intersection between modern healthcare and voice-first technology. For additional details about the conference program and to register, please visit

About Wolters Kluwer

Wolters Kluwer (WKL) is a global leader in professional information, software solutions, and services for the health, tax & accounting, governance, risk & compliance, and legal & regulatory sectors. We help our customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services.